Responsible for vetting new and existing police officers to ensure they are suitable for trusted law enforcement positions. Researching criminal databases and assessing evidence, (reports/witness statements/perceived behaviors etc.) to determine whether a candidate has the right temperament/mindset to deal with the general public and handle difficult situations calmly and with authority.Clearly and concisely writing up all evidence for/against the progression of the candidates application.

Reading residential/commercial gas and electric meters.Checking safety of meter installations and reporting any issues.I identified and reported a number of gas leak issues which required repair, (some requiring major works and evacuation of residents to ensure safety).

Responsible for picking/packing/distributing high value jewelry items to fulfil online customer orders.

Analyzed/created/updated current processes and workflows for the Inbound Technical Delivery TeamManaged team resource and assessed demand against capacity.Attended Client workshops alongside Technical Delivery Manager/Solutions Architect/Business Analyst/Specialist Software Engineers to ensure all Client requirements were recorded/understoodLiaised between key stakeholders, (Clients) and software engineers to ensure that end-state solution was understood, (by both parties) and being developed in line with agreed requirements, (as outlined in the Business Requirement Document)Liaised between the Operations Team and Software Engineers during Testing, Implementation into the Live Production environment and whenever an incident occurred in an existing Live Production solutionUpdated Business Requirement Document (BRD) when Business Analyst resource was reassigned. Liaised with Client, Software Engineers and Operations Team to ensure all updates were includedReceived Change Requests from Clients, Change Management Team, Project Teams etc. and discussed with Software Engineers to impact assess and return to relevant requestorChallenged Software Engineers to ensure Change Requests were estimated as accurately as possible to help with capacity and cost planningProduced thorough and robust estimates to underpin change implementation requirements, (i.e. basic unit testing of a coding change will ensure that new code interacts correctly with existing code. Insufficient unit testing could lead to the development of compound errors which may result in costly delays against agreed Client SLA’s)Worked additional hours when needed, (especially when attending Client workshops or at Project Go Live) to ensure Clients SLA’s were met

Managed the ICT Department’s budget for the renewal, support and maintenance of hardware and software, network/systems/telephony consumables and minor IT purchasesManaged a team of 2 responsible for ICT Procurement/Asset Management/Software LicensingLiaised with Contract Owners/Project Manager’s/Procurement/Suppliers to ensure value for money when renewing/purchasing hardware and/or software support contractsTendered IT services/support to ensure value for money/best service was achievedConsolidated/co-termed multiple contracts to reduce administration, improve contract re-negotiation position and contract management.Liaised with ICT Helpdesk/Heads of Department to ensure appropriate software licensingLiaised with Finance to reconcile monthly management accounts and conduct quarterly budget reforecastingCreated/updated processes to control Asset Management, Software Licensing etc.

Produced monthly management reports ensuring accuracy and timely distribution to all levels of management across the organisation – using JET Reports to export data from Microsoft Dynamics GP into ExcelWorked with Budget Holders to reforecast the 2011 budget – updated Microsoft Dynamics GP and Management Reports with the new figuresCreated 2012 budget templates in Excel and organised meetings with all Budget Holders and relevant Finance staff to ensure that they were fit for purpose

Based in a busy IT suite set up to provide dedicated computer access and support to unemployed individuals living in the borough.Demonstrated IT systems and assisted clients with their job search requirementsBooked clients for future appointments using the in-house electronic booking suiteProduced weekly statistical reports on attendance etc. using the electronic in-house booking suiteCommunicated with ‘difficult’ clients to overcome their barriers to employment

Produced/analyzed/reconciled expenditure statements for capital building and capital improvement projects using Excel and the SAP financial software packageResponsible for the management of several corporate budget streamsReported on, (including 6 month spend analysis) 4 budget heads across 35 Research Center's comprising approximately 100 projectsLiaised with our Solicitors to pursue our status as a charitable organisation which eventually resulted in a £250,000 refund on our properties Business Rates with continued reductions moving forward.Managed a team of two and trained staff on systems/procedures, creating training manuals for ‘in house’ systemsConsulted with building professionals, (Quantity Surveyors/Architects etc.) to forecast capital building expenditureCorrelated financial data from all Research Centre's (including 2 Overseas units) and provided reports for various departments within Head Office, (staff complement of over 800) and also with key Estates/Finance Personnel at each unitComplex diary management, (administration and minute taking skills) up to Chief Operating Officer level.Ad hoc Project Management work including cost value effectiveness, managing external consultants conducting Condition Survey reports and aiding the implementation of new financial management systemsDeveloped and maintained financial spread sheetsUpdated Estates Management intranet web pages and maintained the electronic Property Information Mapping System (e-PIMS) property database containing information from over 35 properties across the MRC estateResponsible for preparing invoices for payment including seeking authorized signatures, applying relevant cost codes and error checking / resolution via QMS Achiever software

Call Centre agent in a busy National Call Centre, dealing with calls from members of the general public who were directed to ES Direct by either adverts in the national media or via vacancies posted in local jobcentres / online.Conducted National job searches across the UK to find the job profile most suited to the clients’ needsPre-screened clients over the phone and matched their skills to relevant job descriptionsArranged interviews and informal discussions between employers and suitable applicants

Part of a customer focused team working in a busy technical environment to install and set up residential phone lines. Initially employed as a Translations Coordinator until promotion to Regional Advisor (Service Activation System) in 2001.Used three ‘Switch Exchange' languages to set up / remove telephone lines and various line features including voicemail, (Datafill)Handled a high volume of telephone calls in a professional and friendly mannerHead training coordinator for a new call centre in ManchesterLiaised with external contractors and relevant internal departments to implement the Service Activation SystemAnalysed, interpreted and reported on systems and proceduresIdentified problems and suggested improvementsTrained all team members in the implementation of the new systems and procedures

Based in two of the busiest Job Centre's in South East London advising customers on their benefit entitlement and employment goals.Ensured accurate completion of claim forms and completed evidence of attendance to authorize benefit paymentsManaged and monitored Advisor’s workloads on a daily basisIdentified problems with current procedures and created and implemented new processes to improve service deliveryProvided a high level of customer care and trained to become the office liaison officer for all computer related problems

Responsible for 6 Sales Staff across 2 Sales FloorsManaged 7 EPOS cash floatsResponsible for managing the Refunds Desk and handling ‘difficult’ customersResponsible for locking up/securing main sales floor at end of business