• Led, developed and grew 14 retail stores• Managed a workforce of 230 employees including store business operations, maximizing operational effectiveness across territory • Recruited and coordinated store managers, inspecting stores regularly, and implementing sales initiatives • Achieved lowest shrink rate in company of .04% • Maintained inventory by implementing purchasing plans and staying in contact with vendors and shippers• Developed a promotions schedule throughout the year strategically designed to bring in more revenue• Worked with vendors and manufacturers to bring in effective marketing displays for the sales floors and store windows• Managed all controllable costs to keep operations profitable• Represented company at various city meetings and events for discussions concerning workforce development and regional economic development• Maintained the stability and reputation of the company by complying with legal requirements• Exceeded sales by 5% for 2017 compared to 2016• Coached and encouraged staff toward advancement using an enthusiastic and supportive attitude• Conducted stores inventories once per year

• Managed 3 retail locations: employees,sales, and operations• Spearheaded the coordination staff and oversaw day-to-day operations• Implemented policies,performance standards, and operational objectives• Secured merchandise by implementing security systems and measures• Interviewed and hired over 70 employees every year • Set standards and objectives for different stores and departments• Provided training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent• Reduced payroll by 3% over these 3 locations for 2016

• Completed weekly schedules according to payroll policies• Won “Manager of The Year”: 2010,2012, and 2013• Maintained a safe shopping and working environment by ensuring company policy andprocedures• Wrote order supply requests to replenish merchandise• Conducted staff meetings with sales personnel to introduce new merchandise• Recruited, hired, trained, evaluated and counseled store employees• Scheduled, organized and directed assignments; directed and supervised employees engaged insales, inventory-taking and reconciling cash receipts• Stocking and restocking inventory when shipments were received; wrote order supply requests toreplenish merchandise• Maintained daily record of all transactions• Provided a positive working environment and handled employee issues appropriately and in a timely manner• Scheduled and led weekly store meetings for all employees• Reported to the general manager regarding all store and staff issues• Store ranked #1 in sales:14 locations;setting new area year-end sales record in 2013• Maintained operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures

• Printed various labels and tags for all merchandise• Ensured all orders are properly documented and released for pick-up• Trained new cashiers• Counted cash drawers and made bank deposits• Examined merchandise to verify that it was correctly priced and displayed

• Provided product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information• Maintained a fully stocked store and warehouse• Maintained outstanding store condition and visual merchandising standards• Cashier responsibilities