Dan Townsend Email & Phone Number

Developed cyber resilience plans across 25 collaboration applications. Supported secondary M365 tenant. Main focus - Cyber Resilience, ServiceNow Business Continuity Management (BCM), External file sharing in SharePoint, Teams and OneDrive Secondary focus – M365 Backup, Email, Lotus Notes Applications and Licensing

Justin, Texas, United States

Building M365 tenants for our CSP / MSP clients that require compliance in CMMC, NIST 800-171 and/or DFARS 7012Main focus - SharePoint, Teams and OneDriveDesign, Build and/or MigrationSecondary focus - Security and Compliance, Email and M365 groups

Migrating all places, site collections and workspaces from IBM QuickPlace, SharePoint 2010 and Xerox DocuShare to Office 365 - SharePoint, OneDrive and TeamsSubject matter expert providing roadmap and creating solutions for all business requirements including external client access, multifactor authentication, site creation, branding and content migrationsSupported datacenter migrations from Conduent to Buck

Dallas/Fort Worth Area

Engaged by Conduent to architect and deploy SharePoint 2016 utilizing Single Sign On and two-factor authentication. This solution provides customized sites for BPO clients and replacesmultiple legacy systems including SharePoint 2007, SharePoint 2010 and IBM QuickPlace.Client facing contact for governance, onboarding, migrations, incidents, site feature requests,business tailored solutions, training and project meetings

Dallas/Fort Worth Area

Hired, mentored and led a team of 30 remote support engineers delivering client facing Managed Services and ITO services for over a dozen companies. I was originally hired as a Senior Engineer but in just over a year was promoted to take over leadership of the SharePoint service offering. My ability to leadthis global team spanning multiple countries was recognized by clients and account management teams.Clients include state and local government entities, government healthcare services, financial, industrial manufacturing and various other corporations.

Dallas/Fort Worth Area

Lead within the SharePoint Escalation Services team supporting enterprise customers withcomplex problems involving all aspects of SharePoint. My diligent efforts have been recognizedby customers, colleagues and management. Quickly emerged as a SME and considered a "Go toGuy" for assisting and providing relief for customers experiencing critical issues. Apart from mydaily role of interacting with customers, I continuously mentored other engineers on variousSharePoint topics and collaborated with peers in other IT specialties.

Dallas/Fort Worth Area

I was responsible for the daily operations of corporate e-mail environment at the companyheadquarters in Dallas and 54 remote locations. We also hosted and managed e-mail systemsfor multiple other companies.

Dallas/Fort Worth Area

I supported Microsoft Premier Customers with advanced issues involving Microsoft ExchangeServer 5.5, 2000 and 2003 along with SharePoint as a member of Escalation Services. Providedsupport for “Severity A” critical issues after they reached the four hour trigger with no resolution. Provide mentoring to engineers with consulting on technical issues, technical questions and processes and assisted with reading source code and debugging.

Highest security clearance: Top Secret SCIManaged classified messaging traffic up to Top Secret using CSP on OpenVMS and up to Secretusing Defense Message System based on Exchange Server 5.5Received Airman of the base while at Ahmed Al Jaber AB, Kuwait for 3.5 months supporting Operation Southern Watch and selected to shadow the base commander to the U.S. Embassy Kuwait