Sr Manager, User Experience Designer (Individual Contributor)
As a senior user experience designer, I led design on web and native app projects primarily for the Self-Service, CAPS (Contact Us, Alerts, Preferences, Security), and Retail Messaging product teams.Activities include:• Collaborating with researchers, content strategists, product owners and engineers across multiple cross-functional teams to deliver user-centered experiences• Leading weekly cross-functional team syncs• Providing design and its resulting artifacts (IA/user flow diagrams, wireframes, visual design mockups, prototypes, production specs/assets)• Supporting or leading user research and testing, depending on product teams’ resources• Conducting design QA