• Provide strategic thinking, technical solutions and drive architectural recommendations for core business systems. Adopt and communicate new concepts, ideas, techniques, best practices, security protocols and technology assistance.• Oversee the remediation of software-based application stability and performance issues and implement solutions for proactive performance monitoring and analysis.• Work with business stakeholders, project management and technical teams (internal and external) in planning, designing, and architecting solutions and integrations of commercial off-the-shelf (COTS) systems and custom solutions to meet business requirements.• Adapt business requirements to systems or technical requirements in order to develop and implement appropriate solutions including analyzing process flows, consulting with functional and department teams, preparing design documents, taking part in project meetings, and supporting project staff.• Responsible for implementing solutions utilizing enterprise application utilities and models. Contribute to best practices, security protocols and guidelines for supported technologies.• Ownership of data warehousing architecture, data modeling & mapping, reporting framework, ETL and presentation solutions. Responsible for the organizational reporting, KPI and dashboard needs through custom solutions, standardized solutions environment and power user support and training.

Gather business requirements to assist with the development of reporting strategies, including, implementation, report development, business process management initiatives, business activity monitoring, automation, testing and translation of requirements into reports, designs for SQL views, and testing. Reporting System development includes Crystal Reports, SSRS and Excel/VBA solutions including Requirements Gathering, SQL/Data Development, Data Visualization, Presentation & Delivery.CRM Management responsibilities include policing data and system policies for entering information into the system, developing workflow processes which further enable business process managment initiatives, identifying and correcting issues within the workflow management of the CRM, advanced configuration of external systems and data interfacing within the system.Increase Overall Experience by improving processes with Process Automation, Data Delivery, and reduction in paper based solutions.Using Technology to help our users focus their talents and efforts where it is best used.Administration of Exact eSynergy / Macola CRM.

Triage Issues with Software before ReleaseDevelop, Document, and Analyze Requirements for Beta Software ProgramMaintain Customized Reporting Appliances