Manage all project stages with meticulous attention to detail, ensuring work is completed on time and within budget.Manage and coordinate internal filed teams, subcontractors, and owner vendors, employing innovative ideas to enhance efficiency and ensure seamless communication while maintaining OSHA safety standards.

Design and build residential construction company specializing in the end-to-end customer experience. Specifically focused on open-communication, quality and honesty.

• Manage a fleet of 7 printers/construction sites and the staffing required to operate the machines • Responsible for daily management of 35+ employees, • Responsible for operational execution of 100 home project in Georgetown • Define all Ops requirements to successfully execute project • Staffing, Equipment, Schedules, Logistics • Responsible for test scenario management onsite•Cross-functional duties • Creating 3D renderings of various field scenarios • Liaison to the software development team (BIM) for Ops • Investigating new apps and software to ensure Ops efficiency • Scheduling software • QR inventory/tracking software

Custom 3D designs and renderings for indoor, outdoor and full scale projects.

A fresh take on general contracting. Concentrating on innovative designs and well-executed builds that come together in elegant and efficient ways.

Full-service home services from small repairs to full-on designs and remodels.

- Manage multiple streams of work with several developers at once, including: Interruptions, new product development and merchant feature requests- Responsible for maintaining and developing 15+ global credit card processors- Documenting the solutions being built for internal and external consumption- Maintain active communication channels with all stakeholders (Sales/Product/Operations) as products are being built or changed- Lead PM of 3DS

Bridge gap between Ops needs and technical/product team(s)• Ops Salesforce requests• Ops Development Team priorities and implementation• Ops Data team strategyEscalation for Partner operationsManaged the Training, Documentation and Ops PM team

Created team and managed several operational cross-team projects• $800 mm, 1200 merchant portfolio move Created Training, Merchant Support and Docs Team(s)Maintained Operational systems (Desk, internal systems)Transitioned Ops scaling responsibilities to PayPal• Chargeback uploading• Partners support model• Process flows for Underwriting, Risk and Support teams • Coordinate training, communication and servicing responsibilities

- Built 30+ member technical support team comprised of domestic, international (both B2B) and Venmo (P2P) responsibilities- Specialization in supporting 15,000 merchants via a high-touch, white-glove service mentality; supported and assisted merchants with: technical integrations, product development/solutions, servicing and forging relationships with our third-party partners (gateways, banks, merchant processors) - Utilize complex problem solving requiring advanced eCommerce industry knowledge, specifically card-processor/gateway operations- Develop and implement operational workflows across all Ops teams utilizing multiple custom and pre-built tools, including: Desk.com and SalesForce- Responsible for completing special projects, as assigned, that require deep knowledge of many aspects of the ecom industry, including: portfolio conversions, integrations, transaction issues, product development