Dan Ullmann Email & Phone Number

Research, write and edit marketing materials, including training video screenplays, flash scripts and voiceovers, promotional brochures, presentations and online advertising. Earned two Platinum AVA awards in 2007 for writing Flash scripts for NIA Creative.

Counsel clients in aspects of financial planning. Open and manage accounts; trade stocks, bonds and options on the open exchanges.

Joined the Tumbleweed team as employee number eight. Performed initial planning and built the Tumbleweed technical support and quality assurance departments from the ground up. Hired and trained support and QA staff. Managed both support and quality assurance teams through initial buildout phase. Concentrated on tech support management when Tumbleweed grew to need separate Tech Support and Engineering QA departments, and subsequently took on the role of QA Manager for Tumbleweed's Professional Services Organization. Produced and edited departmental documentation, both online and in hardcopy form, and assisted with the creation and editing of the corporate intranet.

Managed projects relating to the support of AIS. Created and edited content to be sent and/or posted on eWorld, Apple's groundbreaking branded online service. Acted as liaison between the eWorld Assistance Center and AIS Marketing. Acted as escalation point and trainer for client investigations and administered the outsourced email support program for the EAC. Developed and maintained electronic support tools and administered my group's file server.

Managed localization of Japanese software titles for the American market. Worked with marketing department, developers and customers to ensure customer satisfaction and maximized revenues. Trained support technicians and managed the technical support department for Palmsoft's U.S. software and hardware products.

Was responsible for providing extensive technical support to Apple's customers (primarily via telephone) on various products including System 7, AppleShare 3.0, Macintosh PC Exchange, QuickTime and At Ease. Diagnosed problems in a laboratory setting and relayed information to computer users and to the engineering and marketing departments. Trained new support engineers and technical leads when the Technical Assistance Center was moved; Administered my group's file server.

Trained and managed sales staff of four. Acted as liaison to large corporate customers. Was responsible for researching and purchasing new computer equipment. Created advertisements and promotional materials. Trained technicians to support Macintosh hardware and software. Instituted operational changes to improve efficiency.

Rent-A-Mac was a national computer rental company specializing in Apple Macintosh computers and related equipment.Managed support staff in five outlets nationwide. Designed advertising layouts and inter-office forms. Assisted marketing department to promote sales. Performed hiring functions including recruiting and interviewing. Coordinated the opening of new outlets. Handled purchasing and inventory. Trained support technicians.

Delivered and set up Macintosh computer equipment for businesses and individuals throughout the Bay Area. Assisted with special projects.

Demonstrated and sold Macintosh computers. Taught orientation classes for novice computer users. Trained new Macintosh users. Designed price lists and advertisements.

B.A, Psychology

Minor in Information Science

Engineering