Daniel Underwood Email & Phone Number

Tulsa, Ok, Us

Tulsa, Ok, Us

Lead teams to create and operate software that delivers continuous value for a $50 billion bank. Manage multiple teams with up to 17 staff members and projects up to $20 million supporting Retail, Commercial, Wealth, Treasury, Bank Operations, and IT. Coach and mentor team members using lean, agile and DevOps methodologies and technical practices. Responsible for full software life cycle including analysis, design, development, operations, and enhancements. Research and resolve complex business problems. Manage roadmaps for line of business application portfolios. Foster relationships with internal and external business partners.Selected accomplishments: - Reduced time to originate commercial loans by 30% after implementing nCino Bank Operating System on Salesforce.- Created seamless loan document user experience between Salesforce and FileNet using a micro service architecture.- Scaled delivery efficiency by transforming a 20 person technical team into cross functional scrum teams using Nexus.- Increased overall IT efficiency by deploying ServiceNow ITSM and ITOM suite to 500 process users in 9 months.- Automated dozens of workflows in ServiceNow for IT, Operations, Compliance, Audit, and Vendor Management.- Reduced average daily open incidents from 1700 to 450 by partnering with Incident Manager to implement SLAs.- Co-developed IT Asset Management program that was assessed ISO 19770 Tier 1 Trustworthy Data equivalent. - Reduced server build time by 90% through VMWare integration and automated workflows to coordinate teams.- Saved $120k/year by consolidating legacy knowledge base platform onto ServiceNow while delivering new features.- Reduced expense by $200k/year through automation efforts recognized by CEO as recipient of the “ONE Award.”- Reduced by 80% time to perform item processing reconciliation by automating controls and eliminating paper.- Reduced telephony costs by 25% with conversion of 120 seat contact center to the Genesys SIP platform.

Tulsa, Ok, Us

Responsible for developing complex applications and integrations for the Consumer business unit. Worked closely with product managers on industry trends in technology.Select accomplishments:- Increased revenue by developing the FastLoan product to automate repayment of short term loans from deposits.- Increased deposits by developing a consumer self-service account opening feature and core banking integration.- Increased deposits by developing the QuickSave product to automate per transaction checking to savings transfers.- Reduced account charge offs due to overdraft by automating daily overdraft limit calculation on deposit accounts.

Armonk, New York, Ny, Us

Delivered and supported business applications for the Williams Energy account. Developed software and integrations for projects. Resolved incidents and service requests.Select accomplishments:- Achieved CMMI Level 3 assessment by serving as technical lead on four process area working groups.- Achieved recovery objectives for PeopleSoft HCM application by eliminating single points of failure.- Deployed content management platform Oracle Portal as corporate intranet to replace static HTML solution.- Eliminated separate logins for top five business applications by implementing Oracle COREid for single sign-on (SSO).

Tulsa, Oklahoma, Us

Delivered and supported maintenance management applications for Midstream division. Resolved incidents and service requests. Developed custom application integrations.Select accomplishments:- Reduced workload for on-site coordinators by automating the creation of routine maintenance work orders.- Eliminated chronic password reset incidents by developing a custom single sign-on solution for Indus EMPAC.

Ms, Computer Science

Bs, Computer Information Systems