Responsible for managing $20 billion in Private loan receivables. Leading the Muncie and Delaware Private Credit collection call centers. Responsibilities range from inbound and outbound activity on non-delinquent high risk borrowers through charge-off and internal post-default group. Direct reports include 1 Sr. Director and 1 Director and 8 Sr. Managers with supervisors and a total of 440 collection associates. Manage over $2.5 Billion in receivable balances monthly and an operations… Show more Responsible for managing $20 billion in Private loan receivables. Leading the Muncie and Delaware Private Credit collection call centers. Responsibilities range from inbound and outbound activity on non-delinquent high risk borrowers through charge-off and internal post-default group. Direct reports include 1 Sr. Director and 1 Director and 8 Sr. Managers with supervisors and a total of 440 collection associates. Manage over $2.5 Billion in receivable balances monthly and an operations budget of $28 million annually. Responsibilities include driving world class collection performance through the operational execution of risk segmentation strategies, passive treatment strategies, omni channel communication strategies including self-service landing pages, outbound and inbound IVR call strategies, skip trace waterfall, and non-delinquent work strategies while controlling cost. Show less

Responsible for the Operational consolidation of six separate locations to two centers of excellence. Responsible for non-delinquent high risk borrowers through charge-off. Direct reports included Director and five Sr. Managers with 21 supervisors and a total of 385 collection associates.

Responsible for non-delinquent high risk borrowers through charge-off. Direct responsibility for 4 sites (Mount Laurel, New Jersey, Whitewater, Wisconsin, Niles, Illinois and Muncie, Indiana location. Multiple product lines that were independently managed and direct reports included three Directors and five Sr. Managers with 27 supervisors and a total of 440 collection associates.

Responsible for leading the Muncie Private Credit collection call center. Site responsibilities range from non-delinquent high risk borrowers through 120 day delinquent accounts. Manage over $4 Billion in delinquent receivable balances monthly (Total Receivable 39B) and an operations budget of $46 million annually.

Responsible for leading the collection groups for the high profile credit card contingency clients; specifically Citibank and MBNA. Had a dedicated auto-deficiency department and a Collector Assistance group. Responsibilities also included collection of a internally owned/purchased credit card distress asset portfolio. The internal portfolios had a total combined receivable over $600 million. Consistently achieved benchmark collection results while maintaining compliance with all state and… Show more Responsible for leading the collection groups for the high profile credit card contingency clients; specifically Citibank and MBNA. Had a dedicated auto-deficiency department and a Collector Assistance group. Responsibilities also included collection of a internally owned/purchased credit card distress asset portfolio. The internal portfolios had a total combined receivable over $600 million. Consistently achieved benchmark collection results while maintaining compliance with all state and federal laws as well as all company policy and procedures. Show less

Responsible for managing day-to-day collection groups for both pre and post default delinquencies. Direct and indirect ownership for backend collection support processes - Bankruptcy, Consumer Credit Counseling, Probate, Agency Network, Legal Network and Sales. System business analyst - developed and tested a proprietary inventory management system and a proprietary graphical user interface front-end. - Regional Loss Prevention Manager 2004 - 2005- Loss Prevention Manager 2000 -… Show more Responsible for managing day-to-day collection groups for both pre and post default delinquencies. Direct and indirect ownership for backend collection support processes - Bankruptcy, Consumer Credit Counseling, Probate, Agency Network, Legal Network and Sales. System business analyst - developed and tested a proprietary inventory management system and a proprietary graphical user interface front-end. - Regional Loss Prevention Manager 2004 - 2005- Loss Prevention Manager 2000 - 2004- System Development Manager 1998-2000- New Hire Training Manager - 1998- Team Leader 1996-1998- Team Coach 1995-1996- Account Manager 1993-1995 Show less