Member of the sales team for this ISO-9001 certified custom manufacturing firm, responsible for maintaining profitable relationships with top B2B clients throughout the region.• Provide exemplary service to client executives and decision-makers, serving as the primary point of contact and guiding client representatives through a complex array of design choices and decisions• Negotiate pricing and contract terms, in addition to serving as a key liaison between customers and engineering teams in order to mediate quality issues, ensure on-time order completion, coordinate global shipping, and handle any special or expedited customer requests• Received a perfect supplier score card (100%) from a top client in 2016 and maintain in-depth knowledge of quality systems (i.e. AS9100C, ISO 9001:2008) related to the aerospace, medical and automotive industries• Review complex, multi-layered technical drawings/specifications and translate complicated concepts into simpler terms for non-technical audiences to accelerate deal-making and facilitate buying decisions• Implement ongoing continuous improvements to reduce costs and streamline the sales process, including designing a series of Excel tools to more accurately set pricing and automate sales proposal development• Host customer-facing sales meetings, audits, and site visits as needed to address client concerns and foster improved relations—in addition to training corporate customer service personnel in how to improve customer satisfaction scores

• Designed innovative new process for making collages using recycled charcoal drawings• Work closely with gallery directors and curators to effectively setup and market exhibitions• Involved in all aspects of show production including marketing, hanging, and directly selling art• Created works that have been featured in over 20 high profile art exhibitions in the Seattle area• Author concise written materials for articles published in local art magazines and websites• Designed the website for voelkerart.com• Successfully promoted and sold art via the Internet using voelkerart.com, Facebook and Artsyo

Held series of progressive sales roles with this innovative online ticketing service, driving revenue increases of 22% in 2010, 25% in 2009, and 41% in 2008 during tenure from 2005-2011 as Sales Director; recruited back as an expert sales consultant in 2012, after a brief hiatus, to lead a sales department reboot that increased revenues by 25% over a 2-year period.• Boosted online sales by an average of 30% annually via personal selling activities, as well as effective leadership of the sales team’s account pursuit efforts; demonstrated a mastery of inside selling techniques and led hundreds of phone/web product demonstrations in order to capture accounts from competitors• Handled an average of 20 inbound and 70 outbound sales calls daily during initial role as Sales Representative, prior to subsequent promotion in 2008 to full Director role overseeing the sales team• Managed the onboarding of newly-acquired clients and ensured they were provided with the high-touch technical training, product education, and follow-up assistance necessary to maximize customer success• Established clear guidelines for sales lead qualification, including development of a new lead assessment form used by the sales team to predict account revenue potential• Initiated a series of successful customer acquisition programs, including the design and execution of direct mail and email campaigns to increase brand awareness and customer traffic—as well as development of a suite of new sales documents including proposals, email templates, product one-sheets, and collateral• Collaborated with the CEO and lead programmer on product development ideas and managed event marketing activities during annual trade shows and conventions• Facilitated weekly sales meetings with the CEO, VP and Head of Engineering; reported on sales activity, recommended pricing adjustments, shared competitive intelligence, and forecast next-quarter revenues

Gained extensive initial sales training/experience working in the call center sales team for this high-volume art supplies manufacturer.• consistently ranked in the top 3 (out of 20) sales reps in terms of monthly sales production and fielding an average of 30 inbound sales calls per day from B2C and B2B customers• Achieved the highest monthly commission in company history based on a natural talent for connecting with customers, building trust, and promoting add-on sales to maximize dollars-per-order (DPO) amounts