• Trained with L2 Network operations in DDI, F5 and troubleshooting and participated in EP3 incident triage and resolution• Perform Batch job monitoring and remediation for multiple schedules using ESP, TWS, and Control M using and updating job support documentation• Search through Linux server logs to identify issues with ftp job failures• Fulfill requests to action jobs from various internal teams• Action pages and escalate critical issues to 2nd level when necessary for batch, server and ftp job• Review Method of procedure documentation related to Changes to ensure steps taken by WDC are actionable and accurate• Perform defined changes for critical applications (such as Costar) following a preapproved Method of Procedure

Responsibilities: Monitoring Air Canada's reservation system. Manage zSeries Mainframes in a TPF environment. Monitor and run batch jobs using MVS, Jobtrack and SDSF. Perform changes on Air Canada's systems following change process guidelines. Monitor systems and recommend improvements to automation. Provide 2nd level support to the HD as they receive calls from the field. Responsible for Tech dispatch to fix equipment used by Air Canada and Via Rail. Fault handling and escalation to various support groups, liaising with 3rd party suppliers, handling escalation through to resolution. Preforming disaster recovery fall back / fall forward testing.

Offered my construction experience to my employers to help them venture into new business opportunitiesSolved problems as they occurred on the job site and implemented creative solutionsTrained new employees Documented work done on jobs for billing and record keeping purposes

Discussed and implemented new strategies to improve speed of assembly and overall output of fully assembled stairsWas given an order and prepared the materials necessary to complete the orderCut out the various pieces used in stair building using various saws and tools