Dan Wallace Email and Phone Number
Senior Business Operations Program Manager bringing 20+ years of extensive experience in e-commerce, strategic thinking, automation, supply chain management, and optimization.E-commerce | Digital Supply Chain | Marketing Execution | Catalog Operations | Process Improvement Email: danjohnwallace@hotmail.comA strong leader in process improvement. Creates business and financial analyses, including forecasting, monitoring, and reporting. Passionate about delivering world class products to global customers. Demonstrated ability to translate consumer and business goals into scenarios, specs, and schedules.CERTIFICATIONS· MBA | Supply Chain - University of Nevada· Six Sigma Green Belt Certified – Dell, Inc.· Kaizen Change Agent Certified – Dell, Inc.CORE COMPETENCIES· Collaborative problem solving· Cross-functional team leadership· E-commerce· Excellent interpersonal communication· Kaizen leadership· Product management· Program management· Scrum· Six-Sigma leadership· Supply chain management· Supply chain optimizationACHIEVEMENTS· Hub to Hub Peripheral Discovery Patent – Responsible for developing the technology for Xbox so that when gamers ask, “Where is my controller?” they can immediately find it.· As channel manager with Electronic Arts managed e-commerce and classified products for launch and purchase on Xbox Store. Selected titles include Battlefield 1, Madden 17, NHL 17, PvZ GW2, FIFA 17, and Titanfall 2.· Responsible for global creation and implementation of 29 country-wide multi-million discrete product level launches for digital gift cards for Xbox and Windows branded storefronts.CALL TO ACTIONI have a proven ability to plan, create, and maintain highly effective production schedules for multiple disciplines in all phases of development, from concept to completion.If you are seeking someone with digital marketplace experience, excellent interpersonal communication, and collaboration skills, please email me or connect with me on LinkedIn to see how we can work together.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Senior Business Operations Program ManagerMicrosoft Sep 2015 - PresentM365 Consumer | Xbox Digital Marketplace | Windows Game Marketplace | Commercial Direct MarketplaceM365 Consumer Commerce Operations Execution Lead - responsible for Global launch of Office 2024 Consumer products spanning all digital, physical, and OEM form factorsElectronic Arts Channel Manager - responsible for interfacing with EA to assort products for launch and purchase on Xbox Store (Battlefield 1, Madden 17, NHL 17, PvZ GW2, FIFA 17, Titanfall 2, etc).Gathered and delivered against key Publisher requested tool updates to enable strategic Digital Store Scenarios - improving the product lifecycle Trial and EA Vault experiences. Windows 10 and Xbox Marketplace Price Promotion Lead PM - responsible for coordinating and executing with Win10/Xbox Marketing teams and Win10/Xbox Store Teams all weekly, large sale, and targeted offers on the marketplace resulting in sustained several hundred million dollars in revenue. Led project to fully automate the configuration and validation of thousands of price promotions across Xbox and Windows gaming experiences. Senior Release Operations Program Manager leading catalog configuration across Commercial and Retail channels of Windows 11, Office 2021, Visual Studio 2022, SQL, Windows Server 2021 product groupsDeveloped key performance indicators for promotion accuracy. Implemented and led monthly business reviews with Marketing and Store teams to drive improvements, articulate performance, and collaborate on new initiatives. Developed tooling to validate promotions prior to go live to ensure product correctness. Xbox 360 to Xbox One Backwards Compatible Program Manager responsible for coordinating and configuring product availabilities for launch on the Xbox One marketplace.
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America'S Surface Demand Planner | Microsoft Retail, Ms Store, Commercial ChannelsMicrosoft Aug 2014 - Sep 2015Redmond, WaLed weekly S&OP stakeholder meetings across marketing, supply chain, and product management teams to ensure timely review of forecast attainment, supply constraints impacting strategic deals and run rate - improving demand accuracy by 20%. Matured the bottoms up demand process and weekly reviews using data to drive the right level of decisions with mix, attach and the overall demand number.Established a channel partner inventory tracker enabling CPFR decisions; eliminated need for account level allocations saving hours of overhead with the customer, demand planning and supply chain partners; Order Management partnership and bundle promo planning. Managed proactive process with supply planning to position components for maximized bundle movement during the promo window - resulting in zero stock outs and seamless fulfillment of strategic deals.
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Senior Channel Manager (Digital Supply Chain; Xbox One, Xbox Live)Microsoft Apr 2012 - Aug 2014Redmond, WaXbox One Digital Supply Chain - delivering all Xbox One games, Live Apps, System Apps, and Content Updates to market ensuring quality, speed, and flawless consumer experience on the Xbox marketplace. Vendor account manager responsible for leading a global team of Content Specialist and engineering core Digital Supply Chain processes that scale to ensure 100% on time delivery and flawless customer experiences. Gift Card (Xbox and Windows Branded) product line Digital Supply Chain Execution Lead Manager - responsible for global creation and implementation of 29 country wide multi million discrete product level launch. • Launch execution manager: Developed and implemented test plan spanning Windows, Windows Phone and Xbox business groups which ensured 100% token activation accuracy across 600+ discrete offers totaling over several hundred million tokens.Xbox LIVE Subscription Digital Supply Chain Channel Manager• Developed multi stakeholder team meeting series across LIVE Marketing, MC3, LIVE Finance, DSC BizOps, and Global Launch orgs to ensure timely discussion of product builds and sku configuration syncs to ensure accuracy of BOM builds, delivering Live product for First Article Inspection testing timelines, and MSD Dates. Resulting in improved invoice accuracy, improved cycle time to release product, and improved quality of product experience.• Implemented monthly metric and reporting to establish success metrics for the LIVE Points and Subscriptions DSC line of business. • Developed and implemented escalation process to effectively triage token failures, validate issues, and drive resolution of issues faster and more efficiently. Documented key process and tools resulting in 6 fully trained heads vs two employees relying on tribal knowledge.Microsoft Patent Awarded for Hub-to-Hub Peripheral Discovery
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Lead Program Manager (Global Readiness; Oem)Microsoft Apr 2011 - Apr 2012Redmond, WaLead PM for licensing activities ensuring Ops readiness from conception through order to cash of Office 15 by partnering with PL&S, LCA, Policy, and OEM Ops teams worldwide• Lead PM for licensing for Microsoft Advantage, Microsoft Authorized Refurbisher, Office Referral and Program Terms Document lines of business – responsible for ensuring 100% on time availability and accuracy of licensing templates and Ops supportability for agreement launch and life cycle• OEM Ops licensing lead for Skype release to OEM. Responsible for ensuring 100% on time availability of product for ordering by the Named OEM segment• Developed enhanced reward system to improve employee morale based on site MS Poll scores – implemented in H2 of FY12
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Business Manager (Contract Revenue Management; Oem)Microsoft Mar 2008 - Apr 2011Business Manager responsible for end to end licensing and invoicing activities. Responsible for $16 + billion in successful agreement activation and revenue recognition across Microsoft’s largest revenue bearing OEM agreements.• Key OEM Standard Terms focal on OST 11, OST 12 (Win 7 launch cycle) and OST 2011 responsible for ensuring CRMT Ops readiness across BPO Transactional, Audit, and UAT organizations leading to 100% agreement activation timeliness and 99%+ accuracy.• Created A7 (Global Executive Sales Leads) call down forums for driving 100% agreement submittal across key TVO and strategic named spaces. • Royalty Licensing SME responsible for agreement activation, accuracy and revenue recognition of $16 billion+ contracts (Windows, Server, Office, MSIS, Third Party Installer Agreements).• Customer Engagement Lead responsible for acting as the face of CRMT with the top 16 OEMs worldwide. Act as an escalation point for licensing issues impacting largest customers – responsible for $95k in cost savings through role consolidation and escalation path development – 65% reduction in escalations within first three months of launch. • Risk Management Lead PM OEM responsible for leading development of Risk Management profiles across functional groups, developing risk metrics, and committing organization to developing risk mitigation plans worldwide. Developed unique metric for comparing risk across OEM functional organizations through effective collaboration with Governance Risk and Compliance teams.
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Production Control Consultant (Supply Chain)Dell Apr 2006 - Mar 2008• West Coast Fulfillment Six Sigma Site Mentor • Led Six Sigma Green Belt Project that improved raw gross accuracy of Dell Americas West Coast Fulfillment Boxing Stockroom from 56% to 95% accuracy• Led Six Sigma Green Belt Project that incorporated multiple external vendors across Dell Americas to develop, implement, and execute daily reconciliation of receipts. Exceeded receipt accuracy goal with an average of 99.9%• Responsible for daily controlling and accounting for $8 million of all raw inventory associated with fulfilling demand for all Dell Americas West Coast Fulfillment• Responsible for managing and root causing all raw inventory adjustments as well as speaking to each adjustments impact to the GL• Responsible for sharing best practices and consulting local Material Planners, Production Control, and Operational Staff -
Procurement SpecialistBechtel Corporation (Bechtel Nevada) Jun 2002 - Feb 2005Las Vegas, Nevada AreaResponsible for $4 M+ worth of Purchase Orders for items over a broad spectrum of supplies and services including: IT equipment needs, aviation services and material, vehicle rentals, personal protective equipment, laboratory services, and environmental sampling • Worked daily with Sales representatives from a variety of industries ranging from Computer Hardware/Software, Construction, Heavy Fleet, Lab Services, etc• Negotiated contracts on price and delivery terms• Worked closely with customers in purchasing complex IT hardware configurations, heavy construction equipment, and vital avionic hardware • Responsible for managing order costs, material delivery schedules, project deadlines, and budgeted requisition costs -
Retail Sales ManagerToys R Us Aug 2001 - Jun 2002Las Vegas, Nevada AreaSales floor Supervisor of $12 million sales center• Oversaw launch of Xbox console, software, and peripherals within Retail store• Responsible for labor budgeting, forecasting, and management of up to 100 associates -
Pool ManagerCity Of Las Vegas 1998 - 2001Las Vegas, Nevada AreaManaged 15 City of Las Vegas Aquatic staff members (Summer 98-00)• Responsible for supervising daily cash accounts, setting employee work schedules, professional rescue training, and mentoring staff
Dan Wallace Education Details
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Marketing
Frequently Asked Questions about Dan Wallace
What company does Dan Wallace work for?
Dan Wallace works for Microsoft
What is Dan Wallace's role at the current company?
Dan Wallace's current role is Global Digital Operations and Product Release Leader.
What schools did Dan Wallace attend?
Dan Wallace attended University Of Nevada-Reno, University Of Nevada-Reno.
Who are Dan Wallace's colleagues?
Dan Wallace's colleagues are Anjali Sharma, Eric Hong, Anitha Bagyam, Peter Manchidi, Amira Halima, Tate James, Hasan Mahmud.
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Dan Wallace
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Dan Wallace
Greater Boston5ltx-credence.com, anaqua.com, gmail.com, anaqua.com, t2systems.com4 +161737XXXXX
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Dan Wallace
You'Re In Meetings & Hear "We'Ll Figure It Out". I'M The Guy That Figures It Out.Cincinnati, Oh4scouting.org, relocationstrategies.net, paycor.com, ovalroomgroup.com2 +151365XXXXX
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