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Dan Wallace is listed as An accomplished and results-oriented business analyst with rich and varied experience in the Banking industry based in Lowestoft, England, United Kingdom. AeroLeads shows a work email signal at mac.com and a matched LinkedIn profile for Dan Wallace.
Dan Wallace previously worked as Associate Consultant, Operational Resilience at The 324 Consultancy and Senior Business Analyst, CONC/CCA at Barclaycard.
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Experienced Business Analyst with more than 20 years in the Banking industry covering Credit Card, Retail and Corporate Banking. Delivering regulatory compliance and assurance, new products, operational and technical migrations, solution enhancements and decommissioning.
Listed skills include Credit Cards, Financial Services, Electronic Payments, Retail Banking, and 26 others.
A career timeline built from the work history available for this profile.
London, United Kingdom
Designed and delivered a pilot methodology allowing the client (Close Brothers Limited) to assess their business services for potential harm to their customers, the company and the financial system and to set impact tolerances for those services in line with the draft regulations on operational resilience (SYSC 15A), published jointly by the FCA, PRA and.
Northampton, England, United Kingdom
Conducted an ‘as is’ review of the consumer card operational and technical business solutions to ensure compliance to the CONC/CCA regulations. Identified gaps and worked with stakeholders to agree compliant ‘to be’ solutions to ensure compliance.
Northampton, United Kingdom
Worked with stakeholders to design and agree a process and procedure for handling customer migrations to new cards so that the business could return little used BIN ranges to VISA and Mastercard to reduce operating costs.
Northampton, United Kingdom
Coordinated a team of analysts to identify manual controls suitable for automation and then work with the business and data teams to define the correct datasets and create appropriate rules to create fully automated real time controls.
Northampton, United Kingdom
Conducted a full and detailed review of the recorded interpretations of CONC, CCA and PSR rules as applicable to Barclaycards products, in accordance with their policies and standards to provide senior leadership assurance of compliance to the regulations whilst identifying threats, weaknesses and opportunities to improve. Designed and delivered a bespoke.
Northampton, England, United Kingdom
Recorded and enhanced the ‘as is’ process to include sending digital messages to customers for balance transfer requests to reduce the number of inbound complaints received.
Northampton, England, United Kingdom
Created, developed, and implemented a ‘to be’ framework to monitor operational and technical processes delivering services regulated by CONC/CCA and produce a dashboard showing demonstrable levels of compliance across the business.
Northampton, England, United Kingdom
Coordinated the creation of the ‘to be’ processes and procedures to support the delivery of functional capabilities to automatically assess inbound calls to identify potentially vulnerable customers.
Northampton, England, United Kingdom
Worked with technical teams and stakeholders to develop a solution for analysing inbound digital and physical correspondence for customers with vulnerabilities
Northampton, England, United Kingdom
Coordinated a team of analysts to conduct ‘as is’ reviews of operational and technical processes identified as regular causes of incidents to determine and produce agree the changes necessary to solve the underlying issues for the business to prioritise for delivery.
Northampton, England, United Kingdom
Refined and updated ‘as is’ redress processes and validated redress calculators to ensure alignment to industry standards and business rules.
Northampton, England, United Kingdom
Supporting the implementation of the minimum viable product (MVP) for a digital customer rewards capability and eliciting the requirements and user stories for phase 2 and 3.
Northampton, England, United Kingdom
Northampton, England, United Kingdom
Gathered requirements and agreed updated operational design and system enhancements for disputed card transactions to deliver immediate customer refunds in line with regulations.
Northampton, England, United Kingdom
Created an ‘as is’ record of how the business trigger notice of sums in arrears (CCA 86C) and then worked with Legal and Compliance stakeholders to define the operational and technical changes required to create a demonstrably compliant ‘to be’ process in line with changes in the regulatory interpretation of the rule.
Northampton, England, United Kingdom
Coordinated ‘to be’ operational and technical changes to deliver outbound faster payment capabilities for all UK customers ahead of the regulatory deadline to achieve ‘day+1’ payments for consumers.
Swindon, England, United Kingdom
Reviewed and recorded ‘as is’ processes and procedures to identify compliance gaps against PSR1 and BCOBS for the Nationwide Group of Building Societies.Coordinated stakeholders to define requirements, agree ‘to be’ technical and operational solutions to address the gaps and oversaw the development, testing, and implementation of the agreed changes to.
Northampton, England, United Kingdom
Reviewed software held by users on Barclaycard devices and used the output to develop a core build and standardised software library. Managed the subsequent communications, software migration and user support
Northampton, England, United Kingdom
Gathered and delivered functional requirements from multiple stakeholders across 10 sites in the Barclaycard estate during the upgrade to the Barclays core customer platform
Northampton, England, United Kingdom
Recorded and standardised the ‘as is’ operating processes and procedures for all call centre and back office and support activities at Skycard for use by the managed service supplier (TSYS) to support the call centre migration from Crawley to Milton Keynes
Northampton, England, United Kingdom
Gathered requirements, created target ‘to be’ operational model and standard operating procedures for a replacement case management system (PEGA) across multiple operational sites and regions.
Northampton, England, United Kingdom
Delivered a new customer application processing system, processes, and standard operating procedures for use by outsourced service provider (TSYS).
Northampton, England, United Kingdom
Created ‘to be’ processes across the customer journey to enable the business to service all Woolwich credit card customers migrated from the Woolwich Building society to Barclaycard.Worked with suppliers to monitor and track timely delivery of new plastic for each migrated account.
Quick answers generated from the profile data available on this page.
Dan Wallace is listed as An accomplished and results-oriented business analyst with rich and varied experience in the Banking industry.
AeroLeads has found 1 work email signal at @mac.com for Dan Wallace.
Dan Wallace is based in Lowestoft, England, United Kingdom.
Dan Wallace has worked for The 324 Consultancy, Barclaycard, and Nationwide Building Society.
You can use AeroLeads to view verified contact signals for Dan Wallace, including work email, phone, and LinkedIn data when available.
Dan Wallace is listed with skills including Credit Cards, Financial Services, Electronic Payments, Retail Banking, Banking Regulation, Banking Compliance, Payment Services Regulations, and Banking Conduct Of Business.
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