Dan Warby Email & Phone Number

Melbourne, Victoria, Australia

Designing experiences to improve participants' experience interacting with the National Disability Insurance Agency.

Melbourne, Victoria, Australia

I write, arrange, record, mix, master and market music that is distributed via vinyl pressing, radio play and digital streaming (Spotify, Apple Music, Deezer, Amazon Music, iTunes and all major streaming platforms).Songs that I have written, produced and released on digital platforms have been streamed 30,000+ times in 80 different countries across 5.

Greater Melbourne Area

Led team of Customer Experience, User Experience and Service designers.My company focus was on building design capability across teams and fostering a team-first mentality, along with high team utilisation, strong revenue outcomes and profit numbers.In delivering projects for a variety of clients from financial institutions and federal government.

Greater Melbourne Area

I delivered 3 projects in this role.Lead Customer Experience Content Designer, Public Utility - The organisation wanted to build customer experience competence and focus. I created and delivered 7 learning modules and Vlogs for training groups org-wide. 4 modules were customer experience 'foundation' courses and 3 were 'mastery' courses covering key.

Melbourne, Australia

I led Mext Consulting’s Australia division in experience research, experience design and service design implementation for customer experience, brand development, and market growth focused projects. I managed operational and project delivery using unique cutting-edge needs and trust modelling research and design techniques with clients locally and globally.

Melbourne, Australia

I designed and implemented a complete multichannel experience for customers of Friendsurance - Australia’s first ever peer-to-peer insurance company.I created and operationalised the service blueprints for online sales, outbound marketing, inbound/outbound telephone enquiries, live chat, chat bot, claims and inbound/outbound email management.I also wrote.

Melbourne, Australia

I delivered a research and service design project for the new regional health agency Advantage Healthpoint in Gippsland.I researched and implemented a differentiated service experience model for those requiring allied health services in remote communities.

Melbourne, Australia

I led the team responsible for customer experience strategy, research, measurement, service design and implementation across brands for 10 million consumers, 200k businesses and 4000 staff.I created a full suite of customer experience journey maps and service blueprints for all products and services offered.To keep executives and senior leaders focus on.

Melbourne, Australia

I designed and implemented a Voice of Customer (VOC) model, including a full Net Promoter Score system of strategic, operational and relationship metrics, combined with an employee incentive program tied to achieving company NPS targets. I used both Medallia and Qualtrics as research and measurement tools to deploy the programI also developed and.

Melbourne, Australia

Sensis was going through a broad transformation shifting from legacy systems to a new technology stack. I was responsible for the process and change activities to support the technology transformation across 27 functions in 22 locations nationally.

Melbourne, Australia

I managed significant strategic and innovation initiatives within the organisation such as the development of travel and employment verticals.

Master Of Arts In Communications, Communication And Media Studies

Majored in Cultural Dreaming, Globalization, Asian Communications, Textuality and Discourse Thesis by research – ‘Telstra’s Convergent.

Bachelor Of Science With Honours, Sociology

Majored in Research Methods, Occupational Cultures, Gender Crime and Justice, Theoretical Criminology, Social/Gender Divisions.