Dan Warner Email & Phone Number

- Managing and training service staff to ensure desired customer satisfaction levels are met.- Responding to customer enquiries over the phone, via email, and in person.- Providing quotes and service contracts for customers.- Liaising with other managers and staff members to determine correct response to issues.- Keeping records of customer interactions with details of actions taken.- Creating employee schedules and finding viable solutions when an employee is unable to make a shift.- Developing and implementing appropriate SOP’s to continuously elevate the overall customer service experience.- Achieving national service revenue annual target and forecast

- Supported the development of onsite installation, service and repaired processes of complex equipment and systems.- Customer management and service support of Gas Monitoring Systems equipment globally.- Conducted quality assurance and safety checks on all equipment.- Prepared and submitted service reports, managed spare part inventory and maintained schedule/expenses autonomously. - Communicated customers product improvement suggestions/requests internally.

- Managed the workflow by assigning responsibilities and supervising staff to produce manufactured products against tight deadlines.- Performed verification of production output according to specifications. - Detected issues in efficiency and suggested improvements.- Worked as part of design/engineering team to identify and improve manufactured products.

- Produced components by assembling parts and subassemblies.- Read and followed assembly instructions.- Used hand tools, machinery and software diagnostics to assemble parts and conduct quality control checks.

Bachelor Of Science - Bs, Electronics Engineering Technology

Activities and Societies: Dean's List

General Studies

Activities and Societies: Dean's List