Dan Watkin Email & Phone Number

Oxford, Gb

Evesham, England, United Kingdom

United Kingdom

Responsibilities / Experience:• To champion the new to market Karcher professional Outdoor Power Equipment range across the UK• Ensure sales and target margins are achieved in line with the company strategy• Work closely with our marketing team to help drive product awareness• Introduce the range to existing and new key partners.• Manage pricing databases, setting up list prices, SSP’s and customer pricing • Achieve set KPI'S• Analyse product sales and margin performance and identify areas for improvement • Research market trends and competitor information

Home Counties

Responsibilities/ Experience• Be the specialist of all products to all independent dealers, national accounts and end users across all target market to provide the whole solution• Driven to hit territory sales targets by means of attending appointments, site surveys and demonstrations • Schedule my own diary, making cost effective trips, being as productive as possible• Forecasting with sales reports to deliver back to the regional sales manager (identifying sales trends)• See sales through from start to finish, providing the customer quote, payment options, hand over training• Being an Expert on using OneView (CRM) to ensure constant communication with our customers• Understand the competition in the market and understand how we are different• Communicate with all departments in the UK business including Sales Support, Technical, Credit Control and Marketing.

Banbury

Responsibilities/ Experience:• To deliver and collect throughout the UK Kärcher Professional Cleaning Equipment.• To demonstrate and give guide guidance to the hirer upon delivery, covering use of the equipment, daily maintenance, charging processes and safe storage• Assisting the Sales team on demonstrations• Loading and unloading of the vehicle in a safe manner, in accordance with Health and Safety guidelines and training.• Ensuring high levels of customer satisfaction through efficient comprehensive delivery and collection of equipment• Being a brand ambassador of Kärcher UK through excellent customer service• Dealing with any queries upon delivery with understanding and guidance for the hirer of the machines• Ensuring training documents are completed and signed for by the customer, ensuring all photographs are taken upon delivery and collection• Being organised and ensuring all consumable items are delivered with the appropriate machine

Chacombe

Responsibilities/ Experience:• Learning the uses of different types of wood and choosing the right material for the job• Understanding technical drawings and how your work will fit within the building• Conducting site surveys• Creating design drawings, alongside sketches of the work needed and the specifications• Measuring and marking wood according to technical designs• Cutting wood on machines or by hand• Working with suppliers and sub-contractors• Producing cutting lists• Estimating the materials needed for a job• Conducting quality checks• Producing progress reports for senior managers

Responsibilities/ Experience• Be the specialist of all products to all independent dealers, national accounts and end users across all target market to provide the whole solution• Driven to hit territory sales targets by means of attending appointments, site surveys and demonstrations • Schedule my own diary, making cost effective trips, being as productive as possible• Forecasting with sales reports to deliver back to the regional sales manager (identifying sales trends)• See sales through from start to finish, providing the customer quote, payment options, hand over training• Being an Expert on using OneView (CRM) to ensure constant communication with our customers• Understand the competition in the market and understand how we are different• Communicate with all departments in the UK business including Sales Support, Technical, Credit Control and Marketing.

Banbury

Karcher- Junior sales representative My main duties involved supporting the area sales managers in the south with demos, site surveys, training on machines; I have also been helping with the retail stores Sainsburys, Tesco and Homebase. I took this role so I could progress within the company to an area sales manager.Karcher 2012- Customer Service AdvisorResponsibilities / Experience• Work as part of the customer service team by being flexible and willing to learn other team members’ jobs • Deal with and resolve customer complaints and queries received via telephone, letter, fax and email• Arrange collection of faulty and incorrectly delivered machines / parts from customers• Chase outstanding deliveries with carriers• Process and track orders on SAP• Give technical information over the telephone in response to customer queries• Process payments on the credit card system / internal forms for cheques• Sell Karcher products to end users

Bnbaury

I worked at Seton/ Brady I started there in December as a customer service advisor and then now moved to a new role which involves answering calls from customers, dealing with quotes, placing orders, dealing with emails, and helping out with the artwork that we produced. My main job role was to drive sales and make sure the company hit their monthly and yearly figures. We sell lots of different products but I look after the Asset tag section which is where a big part of the company’s money comes from.

Banbury

Primary duties included offering outstanding customer service to business customers regarding various queries relating to their Vodafone accountDuring my time in the contact centre I have been trained on a range of products and services such as data cards and blackberry also online billing.I also had an exceptional knowledge of the price plans and handsets that they offer to business customers, which enables me to fit the relevant products into place for customers.I prefer to work to targets as I find this more challenging and have been hitting them and going beyond such as calls per hour and my call quality to a point where I then just had to maintain them all.I have perfected my questioning skills within the customer service environment which stream-lined my sales skills; so I was able to pin point what the customers needs were and offer the best products to them whilst reinforcing which Vodafone products they could use in the future.In my time at Vodafone I gained my NVQ level one and two in customer service, being able to deliver the best customer service to all customers is a must.