Dan Webb Email & Phone Number

San Francisco, Ca, Us

Created global SaaS marketplace and support platforms to serve the full product life cycle. Work with executive team to determine strategic objectives to deliver products and services to a global customer base while maintaining high NPS and excellent customer and stakeholder satisfaction for all external facing e-commerce systems and internal systems. Global support of 54 licensees serving all countries. Management of European, Asian and domestic development teams to maintain global finance, ERP and e-commerce platforms. Creation of processes to manage workflow for third-party vendors used to deliver services.

San Francisco, Ca, Us

Manage development teams to maintain financial, e-commerce, ERP platforms. Direct strategy of e-commerce product and solution set. Create customer-centric delivery of product sets and services that support nonprofits and libraries in a manner that allows them to focus on their mission. Develop relationships with technology solution providers allowing them to fulfill their philanthropic goals efficiently and effectively while maximizing impact.

Knoxville, Tn, Us

Mentor students enrolled in the Leadership MBA Program. Provide feedback and advise on goal development and execution of their development plan.

Develop and execute Cloud Computing Strategy with emphasis on benefit to all stakeholders and the global NGO community. Working with Accenture, we developed a 5 point strategy with product and service plans designed to meet strategic objectives.

Originated multi-site, comprehensive, retail service business focusing on market penetration, branding, and advertising. Control all operations including human resource management, sales, marketing, and financial management (P&L, budgets) for ten direct reports, 60 staff members, and an annual operating budget of $1.5M. Maintain operation at 30%+ EBITDA. Select business sites and direct build out, vendor relations, networking, and technical needs (POS software and scheduling software creation) for business development projects. • Penetrated market through introduction of new brand that received #1 rating by consumers. • Administered call center functionality that increased customer service efficiency 500%+ and cut labor needs 300%.• Increased 20% product availability by enhancing customer and workflow processes. • Constructed databases and software to facilitate “just-in-time” delivery orders from vendors, organize employee scheduling, and track customer delight metrics. • Introduced employee awards program to boost morale and increase productivity and employee loyalty.

Utilized previous call center experience to open and manage four call centers throughout TN, NC, GA, and FL with staff of 800 that could handle acquisition of 100+ companies (representing 150+ ISP brands) within nine-month period. Established and monitored operational standards for inbound sales; billing; tier 1, 2, and 3 technical support; and internal incident tracking and resolution. Controlled P&L for $10M capital budget and $3M operational budget.• Attained a less than 2 minute wait for technical support and billing, and less than 1 minute wait for sales, by implementing strict employee performance standards.• Innovated operational and disaster recovery procedures and customer provisioning software implemented throughout all call centers.• Directed selection, implementation, and programming of enterprise switch solution for all four call centers.

Founded organization and directed all operations spanning human resource management, legal, and financial management including a $500K operational budget. Oversaw administration of consulting services spanning business analysis, systems architecture, IT project management, database design, database administration, and disaster recovery. Provided custom software development, data center management, WAN management, and technical support service to Department of Energy Waste Management Information System (WMIS), National Laboratories, and associated contractors. Conducted system demonstrations at stakeholder sites, and addressed congressional and stakeholder inquiries. Negotiated contracts, managed audit inquiries, and authored proposals. Managed multi-vendor software development teams with up to ten members working for various consulting firms. • Created web-based data collection and query system, and converted Waste Management Information System (WMIS) from centralized terminal system to web-based system; launched under budget and on time.• Built conversion demo system and sampled for client’s DoE sponsor, winning sponsor’s approval to convert client’s system to web-based.• Spearheaded requirements gathering and generated technical documents necessary to convert and upgrade WMIS.

Established business and directed all operational necessities spanning legal, accounting, human resource management, sales, marketing, customer service, technical support, forecasting, and disaster recovery and maintenance. Management of five direct reports with 30 employees and budgets of $500K in capital and $1M for operations. Built out collocation facilities and oversaw equipment installation and maintenance. • Grew business and negotiated eventual stock sale for 40X company earnings.• Established brand as high-quality product within new market through developing key relationships with local clients including ALCOA, Lockheed-Martin, and The Knoxville City and County School employees.• Masterminded to call center provide efficient and effective customer service.• Sourced quality candidates through mutually beneficial relationship with local community college.

Provided consultation services including IT project management, data modeling, process and database design, custom software development, and administration. Led multi-contractor development team of 10, and provided administrative support as Lead Developer for WMIS project.• Successfully launched new WMIS release to user community.• Established funding, allowing for company office opening in Oak Ridge, TN.• Executed disaster recovery and maintenance procedures for WMIS.• Authored user guide and coding for WMIS related user Help system.

Hired as programmer and business analyst for WMIS project, writing code both with and without 4GL tools. Employed CASE tools and gained experience creating Entity Relationship Diagrams using data modeling techniques. Promoted to Lead Developer for up to five programmers within first year. Orchestrated meetings with user community, stakeholders, and sponsor to educate on customer software through demonstration. Assumed project management responsibilities for development team.• Championed technical specifications for WMIS, including database schemas and system specifications.• Led creation of WMIS test plan.

Dublin 2, Ie

Multi-functional role writing code for international food distributor, collaborating on process improvement engagement for International Bank, and acting as business analyst and programmer on customer procurement software for major U.S. defense contractor.

Chicago, Illinois, Us

Worked in portable products division Industrial Engineering Group. Provided financial justification for new manufacturing equipment, lead new product development teams, performed work sampling for process improvement.