Director
CurrentSenior Internal Lean Consultant responsible for the following:• Facilitation of the design, implementation, and daily management routines for a 'Model Unit' to serve as the standard for inpatient care across all sites. First year results reflect a 15% reduction in cost of care while improving patient and staff perception of their experience on the unit.• Consultation, instruction, and facilitation of Value Stream efforts to improve flow of patients through two urban hospitals. Efforts have resulted in sustained 33% reduction in waiting time for patients admitted through the Emergency Department while maintaining cost, quality, and safety of care. • Led the design and implementation of a Management System across five hospitals to create alignment to strategic aims, engagement among leaders and staff towards annual objectives, and support a portfolio of cascaded strategic initiatives. • Coached Executive-level steering team through annual, quarterly, and weekly routines to manage a portfolio of improvement efforts with annual financial return of $50M - $65M and improved patient and staff safety.• Supervised team of Sr. Lean Facilitators responsible for developing Lean (Value by Design) capabilities among leaders and staff through process improvement facilitation and leader coaching.• Designed and delivered instructional curriculum to introduce Daily Management routines to promote daily, staff-driven problem solving and alignment towards strategic aims.
