Dan Webster Email & Phone Number

Great Yarmouth, Norfolk, United Kingdom

Mobile

To provide professional mobile DJ service to the Norwich, Great Yarmouth and Lowestoft areas. I hold residencies at 3 local hotels and am experienced in providing DJ services for weddings, birthdays, anniversaries, staff functions, new years celebrations and more. I have full sound and lighting equipment, public liability insurance and VAT registered. I also have bar / club experience.

You will manage and administer the assessment of Housing Benefit and Council Tax Support Schemes, to achieve agreed targets, objectives, timetables and maintain an up-to-date knowledge and application of relevant practices, legislation, regulations and policies within the Partnership.To lead, manage and further develop the Waveney Team of Benefit Officers, and assist in ensuring the teams based at Woodbridge and Lowestoft work together to achieve Service Plan targets and outcomes. l implement the policies and procedures to achieve a common set of processes to enable the sharing of work to meet Service demands and help develop employees within the Service to ensure they are skilled, motivated and competent to achieve the objectives and goals of both Councils.

To train, manage and advise on all internal and external Satellite communications activations and billing queries. This includes preparing and delivering one to one training, activating & amending Satellite services using bespoke systems, dealing with enquires via telephone and email, managing a ticketing system and any billing related issues. As product leader, to keep up to date with all relevant changes and cascade information/ train staff when required.

Norwich

To motivate, coach and manage a team of 17 inbound call centre agents to effectively handle incoming telephone line fault issues from business customers. Along with the day to day running of the team and managing the staff, I also deal with all distressed customers and complaint cases. The handling of these cases is vital to the retention of business customers.

Norwich

To motivate, train, coach and manage a team of 10-14 inbound call centre agents to achieve retention sales targets. My role involves all aspects of team management from target setting and recruiting staff to dealing with poor performance and absence management. A key aspect of the role is to organise and run coaching and training sessions for staff, forecast resource requirements and ensure all staff have regular, effective 1-1's. I also must ensure all compliance standards are met through regular coaching and reviews.

Great Yarmouth

To provide an employment advisory service to newly unemployed customers. To provide guidance, support and direction based on customers need the local employment market and supporting provision. To coach individuals on various key elements such as CV writing, interview techniques and online Job matching. To provide extra advisory support to 18-24 year old customers as part of the young person’s guarantee. To also advise on Income support and present back to work sessions to groups and individuals.

Norwich

Effectively manage a team to provide excellent customer service and meet operational goals. To manage staff performance and drive the team to achieve targets. This includes designing team plans, controlling and delivering training & development programmes, conducting appraisals and producing team / individual performance reports. To Identify, manage and control resource requirements including assisting with the recruitment of staff.