TPA Monthly Production• Review and analyze monthly TPA data submissions for commercial insurance products (Global Casualty/Commercial Insurance/Westchester Specialty) to identify items requiring attention based on industry knowledge.• Research, resolve, and document data errors and resolution methods using proprietary systems and regular interaction with TPA’s & Riskonnect.• Proactively identify errors that require communication to internal downstream groups such as TPA Funding, Regulatory Reporting, or Finance.TPA Takeovers• Participate in TPA takeover meetings involving TPAs, insureds, Client Services, Funding, and Underwriting.• Clearly communicate concerns and challenges relating to takeover parameters prior to and during TPA Takeover Meetings to assure parameters are clearly defined prior to takeover date.• Perform takeover testing to include file review, comparison testing and production testing.• Document and communicate testing variances to the TPA and work with the TPA to resolve.• Target and maintain a timely plan for implementation of a TPA takeover in accordance with established guidelines.

• Executed end-to-end data analysis of vessels generating $16M of monthly revenue utilizing contracts, Salesforce, Power BI dashboards & Excel to distribute to senior leadership for KPI tracking.• Designed department analysis and reporting Standard Operating Procedures with a data-driven approach.• Spearheaded product improvement by defining operational gaps alongside the IT & Operations teams to test system updates prior to teaching colleagues to increase performance standards.• Forecasted scheduled vessel utilization status updates to internal stakeholders to assist in improved commercial decision making leading to 20% revenue growth.• Facilitated volume and financial data trends to drive increased sales and revenue opportunities.

• Forecasted volume utilization to maximize revenue and fill vessel to an average of 98% capacity.• Evaluated performance data to determine trends for improved operational efficiency.• Designed data tracking reporting systems to aid senior leadership in global decision making.• Directed internal stakeholders in Asia for cargo operations to North America to ensure maximization of allocation for exports and imports.• Designated Department Super-User: trained 12 colleagues on implementation of new systems & procedures.• Managed 6 coordinators and acted as a liaison for the Senior Vice President.

• Managed 15 Union members in executing the maintenance and repair of all Ship-to-Shore Gantry Cranes in an efficient and cost-effective manner to reduce costs due to damage and repairs.• Supervised operational and maintenance performance resulting in a 10% decrease in lost time productivity.• Cultivated positive labor relations and inter-departmental communication to improve operational standards.• Established shop procedures and practices to address safety and environmental needs.

• Directed the maintenance and overhaul of shipboard systems and machinery on the USS Harry S. Truman.• Conducted tests and analyzed data to ensure the safety networks and mechanical systems were calibrated to make the vessel sea-worthy.• Collaborated with the Project Manager and ship’s personnel to minimize downtime and reduce repair costs.

• Completed a thirty-eight days engineering program assisting service engineers in the maintenance and restoration of stern tube and propulsion shaft seals of large vessels. • Coordinated with ship’s force officers and shipyard managers to efficiently overhaul stern tube and propulsion shaft seals during the vessels dry-dock period.