Dan Whiteside, Pmp Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Tampa, Florida, United States

• Managed the relationship between Centene's strategic print vendors and the Integrated Communications Services department for selections processed via CCM and other applications.
• Designed and led a project to have one vendor update the way their system controlled outer envelopes. The work led to better process consistency and enabled greater flexibility in how the vendor could fulfill selections.
• Collaborated with multiple teams to implement a 2D barcode at four vendors to help track undeliverable addresses.
• Created a repository to enable better control of envelopes and other inventory.
• Partnered with the Utilization Management group to document their same-day mailing schedule and implement changes to enable their selections to be received by members more quickly.
• Coordinated the migration of selections for multiple business areas from a non-compliant print vendor to the strategic vendors.

• Various freelance writing roles, including:
• SEO focused website copy
• Blog posts for various businesses
• Resumes
• Short educational articles

Tampa

• Managed multiple teams of programmers, analysts, and quality assurance staff in the United States and India. Worked closely with clients and senior management to prioritize and implement programming requests tied to.
• Improved on-time delivery of web order pages from 65% to close to 100%.
• Successfully transferred six process areas from onshore staff to India-based teams. Responsible for hiring and training of staff, scheduling and execution of the transfers, and ongoing support.
• Facilitated the out conversion of customer subscription data for more than fifty magazines to seven new fulfillment centers as part of the Time Customer Service business shutdown.
• Facilitated the implementation of digital upgrade process flows for over twenty magazine titles.
• Led team that designed and developed a customer opt-in process to comply with EU General Data Processing Requirements (GDPR) at 60% of the budgeted cost.

Tampa

• Supervised a team of programmers responsible for the systems used to send millions of bills and renewals to customers weekly. Translated business requirements into technical specifications. Ensured timely and quality.
• Company Culture Award winner for consistently improving client satisfaction.
• Member of the Process Improvement Team that evolved company IT processes and procedures to a more ITIL and Agile-based approach.
• Leader of the Measurement & Analysis team, responsible for improving programming related metrics.
• Spearheaded the move to a ticket-based issue request and tracking system using Service Desk and later coordinated a move to Service Now.
• Guided a multi-year upgrade of the stock reporting system from printed reports to an automated web-based platform resulting in improved efficiency.

Tampa

• Designed projects, coded changes, and supported systems for business applications.
• Received the Time Inc. Consumer Marketing Award for leading the development of a new fulfillment system.

Tampa

Responsible for the set-up and delivery of marketing initiatives. Provided quality assurance for programming staff by developing and implementing test plans.

Tampa

Handled customer queries and complaints via telephone and through the mail.