Dan Williams Email & Phone Number

Great Falls, Montana, United States

Epic EHR implementation analyst for Patient Access teamCertified in Cadence, Prelude and Real Time EligibilityResponsible for collecting configuration requests from health system operations and providing solutions to meet their needsConducted specialty review meetings with department managers and directorsWorked closely with Epic implementation project managers to build modules

Great Falls, Montana, United States

• Provide support and direction to team of six IT Support Engineers and three IT Service Analysts• Primary point of contact for high priority Health System Administration team members• Conduct standard check-in meetings with critical team leaders and remote locations• Manage accuracy and availability of documentation for IT Standard Operating Procedures• Participate in Purchasing team meeting discussions to ensure customer needs are accurately represented and viable solutions are prepared• Instituted IT Support Engineer monthly/quarterly performance incentive plan to motivate team

Boise, Idaho, United States

Provide IT support to three Amazon Delivery Stations in the Boise area. Troubleshoot IT problems, plan and coordinate Change Management requests, draft and edit instructional documentation. Stand up new Delivery Station facilities coordinating with vendors and contractors to ensure work is performed to standard. Experienced interviewing candidates for IT positions across the country.

Mountain Home, Id

Responsible for providing professional and efficient Help Desk support and directionto IT Help Desk I & II team members. Answer questions and resolve problems via telephone, instant messaging, email and help ticket system. Responsible for maintaining IT asset inventory across all branches. Repair and refurbish computer systems as new employees/positions are added to the company. Process ACH files for transport to/from Federal Reserve Bank in a timely fashion.

Mountain Home, Idaho

As a Help Desk Technician my primary responsibility is to provide technical assistance to credit union employees. Answer questions and resolve problems via telephone, instant message, email and help ticket system. Responsible for maintaining IT asset inventory across all branches. Conduct monthly branch visits to resolve any outstanding issues in person. Repair and refurbish computer systems as new employees/positions are added to the company.

Mountain Home, Idaho

As a sales representative, my job is to help new and existing customers find the right phone, accessories and plans to meet their needs. In addition to sales, I also process monthly service payments and assist with troubleshooting device issues. I maintain the store by vacuuming the floor, dusting fixtures and organizing merchandise in an easy to shop order.

Mountain Home, Id

As a Universal Banker, my role is to handle sales and service needs in a retail banking environment. Typical duties involve opening new accounts, cross-sell additional bank services and products, resolve customer service issues and process teller transactions as needed.

Pocatello, Idaho Area

As a Personal Banker, my role was to assist customers with sales and service needs in a retail banking environment. I was held to sales goals that span a wide variety of activity including loans, credit cards, new accounts and referrals to business partners within the corporate footprint.

Pocatello, Idaho Area

Supervised team of associates in setting floor merchandising direction, task-based activities, customer service, inventory management, and floor recovery/replenishment. Developed Microsoft Excel Worksheet tailored to calculating company specific metrics in real-time. Increased Young Men’s apparel department by five new brands, resulting in a 32% sales increase over a period of six months.

Pocatello, Idaho Area

Supervised team of associates in setting floor merchandising direction, task-based activities, customer service, inventory management, and floor recovery/replenishment. Developed Microsoft Excel Worksheet tailored to calculating company specific metrics in real-time.

Twin Falls, Id

Twin Falls, Idaho

Cloud Computing

Business Management

High School Diploma