With over 10 years of BI development, consulting, and management experience, I lead the BI strategy and implementation at PizzaExpress, one of the UK's leading casual dining brands. I have successfully rolled out the first data visualisation tool for the organisation, migrating to the SaaS version of Qlik Sense and enhancing the data quality and accessibility for the business users.As the Head of BI, I have built and managed a team of BI professionals, overseeing dozens of data pipelines and delivering complex and comprehensive dashboards that support data-driven decision making and customer satisfaction. I have also leveraged my technical skills and industry knowledge to provide BI solutions for various clients across different sectors, using SQL Server, SSAS, SSRS, Power BI, SharePoint, Azure Data Factory, and Azure SQL Database. I hold multiple certifications from Microsoft, BCS, and ITIL, demonstrating my proficiency and expertise in BI development and maintenance, agile methodology, and IT service management.