Dan Willson Email & Phone Number

Detroit, MI, US

I directed cross-functional teams, including Service Coordinators, Field Service, and the Parts Department, to ensure alignment with organizational goals and enhance overall service quality. By collaborating closely with senior management, I helped devise long-term growth strategies for the service department, focusing on sustainability and continued.

Leuven, Flemish Region, BE

I oversaw the daily operations of the X-ray product line’s service department, driving continuous growth through strategic leadership and a commitment to exceptional service delivery. By developing and monitoring key performance indicators (KPIs), I ensured the service department consistently performed at high levels and achieved profitability goals..

I managed departmental budgets and P&L, consistently meeting financial targets while simultaneously elevating service standards. Through comprehensive performance evaluations and targeted training, I enhanced team competency and service quality, ensuring the department operated at peak efficiency. My focus on financial oversight and resource optimization.

Farmington, CT, US

I led the development of the Additive Manufacturing (3D printing) technical service program, establishing foundational processes that significantly improved service delivery and operational efficiency. By training and mentoring Field Service Engineers, I enhanced both their technical and communication skills, which optimized service delivery and.

Farmington, CT, US

I directed a 45-member service team with a focus on enhancing operational efficiency, improving customer satisfaction, and elevating service quality. By carefully managing the financial aspects of the service department, I successfully balanced budget constraints with the need to maintain high service standards. Through strategic process enhancements, I.

Farmington, CT, US

• In my position as Supervisor CO/2 5-Axis, I directed a team of 12 Field Service Engineers by way of scheduling and dispatching service calls and providing technical support for customers and Service Engineers. I.
• Cultivated a safe and encouraging environment that recognized value and productivity for both local and remote service groups.
• Developed training programs that educated customers and trained Service Engineers helping to reduce service calls from 5 days to an all-time low of 2 days.
• Controlled the travel budget as well as reviewed and approved employee's timesheets and expense reports.
• Ranked in the top percentile of Global Customer Satisfaction Survey scores for customer service/phone support, outperforming German facility counterparts.
• Designed an installation checklist and toolbox that reduced install time from 2 weeks to 5 days.