Dan Window Email and Phone Number
Dan Window work email
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Dan Window personal email
Driven Team Manager with a passion for driving better customer outcomes. Rich experience analysing data and simplifying process to deliver increases in first point resolution, TNPS as well as FTE efficiencies. A strong relationship builder, leading working groups across multiple areas and locations as well as presenting customer data to internal and external stakeholders. Has held managerial roles in fast paced contact centre and administration areas to great success. Managed people through redundancy and significant industry change.
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Team ManagerAviva Dec 2015 - PresentDorking- Performance management for up to 20 direct reports in a corporate pensions administration environment- Leading working groups to improve our customer measures including a group analysing our TNPS feedback across 3 areas and 2 locations- Presenting and articulating customer data to visiting internal and external stakeholders including CEO, COO and many of our corporate customers- Simplifying processes to deliver a better customer journey and create FTE efficiencies- Coaching and developing aspiring Team Manager's through observation and feedback- Recruitment- Lead amongst peer group for data production and analysis- Resolving customer dissatisfaction- Building strong relationships with key third parties- Working with CRMs to ensure positive outcome for corporate clients -
Retirement Specialist Team ManagerFriends Life Uk Jan 2015 - Dec 2015- Performance management for 14 direct reports in a busy contact centre environment- Workflow management of; inbound and outbound calls, administration work as well as webchat- Managing through periods of great change (including legislative, process and product)- Involvement as an SME as part of a task force to design and review LPDs and PPDs to facilitate pension freedoms- Daily resource planning across site with other Team Managers- Recruitment- Daily MI production and analysis for individual and departmental targets- Coaching and feedback to develop direct reports- Liaising with trainers and auditors within the department to ensure sufficient support is available for staff- Resolving customer dissatisfaction- Relationship management with 3rd parties- Strong experience of managing staff through redundancy -
Technical AdvisorFriends Life Uk Sep 2013 - Jan 2015- The daily production and analysis of stats (both team and individual level)- Identifying areas to improve processes to; benefit the business and enhance the customer journey- Providing colleagues with detailed, evidence based feedback and coaching them to help improve performance- Auditing work for 11 months of the role in accordance with company and regulatory requirements- Liaising with other areas of the business to ensure that the customer journey is efficient and updates are consistent across teams- Providing colleagues with digestible technical industry and company updates - Taking part in a department wide Technical Forum to discuss business and industry changes- Involvement in various stages of project work including testing, implementation and review of LPDs and PPDs- Organised and lead monthly call audit calibration sessions across the department
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Client AdministratorFriends Life Uk Sep 2012 - Sep 2013
Dan Window Skills
Dan Window Education Details
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Canterbury Christ Church UniversitySports And Exercise -
Reigate College
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Reigate School
Frequently Asked Questions about Dan Window
What company does Dan Window work for?
Dan Window works for Aviva
What is Dan Window's role at the current company?
Dan Window's current role is Team Manager at AVIVA.
What is Dan Window's email address?
Dan Window's email address is da****@****ife.com
What schools did Dan Window attend?
Dan Window attended Canterbury Christ Church University, Reigate College, Reigate School.
What skills is Dan Window known for?
Dan Window has skills like Financial Services, Pensions, Customer Service, Retirement, Contact Center Management, Insurance, Stakeholder Management, Investments, Microsoft Office, Performance Management, Finance, Management.
Who are Dan Window's colleagues?
Dan Window's colleagues are Tere Salayandia, Derrick Johns, Vân Trần, Lukas Jurgutis, Alex Ellis, John Graham, Mirela Back.
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Dan Window
Co Founder & Creative Director At Omi / Head Of Experience Design At Space PerspectiveLondon2priestmangoode.com, priestmangoode.com -
Dan Window
United Kingdom -
Dan Window
Columbus, Ohio Metropolitan Area
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