Operations/Service Delivery Manager with 20 years experience in IT with Capgemini. My most recent role included responsibility for delivery of the service to the client against strict Service Level Agreements, liaising with the client for any incidents or service requirements, collation of monthly statistics, attendance at monthly Operations, Service Improvement and Contract meetings.I had direct management for 7 people, including overseeing their daily workloads, managing their personal development and career progression. I would interview and employ new staff members.I would assess complicated changes within the Electricity Industry and determine their impact on the service, identifying changes to application software, operational procedures, documentation etc.Previous Roles include Senior/Operations Analyst, Operations Shift Leader and Operator Roles. Working in Service Delivery for clients based in the Electricity and Banking sectors.I am interested in furthering my IT Management skills in Service Delivery and would be interested in roles that include team management and client liaison.Specialties: Service Delivery, IT Team Management, Electricity Industry
Listed skills include It Service Management, Service Delivery, Management, Change Management, and 13 others.