Advanced Advertising, dynamic ad insertion bring-up and testing with Google and Video Technology teams.Mobile app streaming video and DRM systems bring-up support with partner Mobi and internal Video Technology team.Set Top Box firmware and video analysis, feature testing and knowledge sharing.Member of multiple special project teams providing deep device and system log analysis for critical customer issues.

Facilitated T-Mobile integration of Layer3TV from “startup” to enterprise style processes and operating model.Partnered closely with Care and Engineering to triage and map customer facing issues with engineering defect to agree on impact, frequency and priority.Partnered with Customer Care SMEs to develop complex, tiered technical troubleshooting flows for Care Agents and Customers to reduce call volumes.Championed logging and instrumentation efforts using tools like ELK, Domo, App Dynamics and Splunk

24x7x365 Primary outage contact / coordinator for national IP streaming video STB service.Leveraged big data analytics (ELK/Kibana, Splunk Domo) to correlate back end, client device and CDN logs to proactively detect and resolve system issues before they escalated into outages.Primary engineering liaison representing both Operations and Customer Care for day-to-day management of customer facing issues.Layer3TV was acquired by T-Mobile in February of 2018

Joined Layer3TV as ~15th member of the founding L3 engineering team, developing an IP video-based Set Top Box product.Successfully built a team of ~4-6 QA engineers and participated in engineering and leadership interviews and hiring.Mentored and supported multiple Jr. Engineers, helping them grow into core engineering positions.Effectively balanced FTE and contract workers to enable flexible and timely release cycles.Defined and implemented the back-end STB device logging infrastructure using Elasticsearch ELK and AWS, which was used as the primary device logging solution for the entire life of the product.

Worked on test Automation solutions for Symmetrix Open Systems products.Created modules to enable QA testers to define simple "steps" and resources which form "generic", portable test cases that can be executed on any suitable Symm configuration. Implemented complex automation module using existing Java front end GUI, "C" backend framework and a new gSoap web API library to enable dynamic "step" based Recoverpoint testing. Designed and implemented a novel automation solution for ACLX Auto Provisioning.Received EMC "Gold" award for contributions to the Code Coverage collection and data analytics initiative.

* Primary QA for legacy embedded HD Modulator products including FW releases, regressions and automation. * IT/infrastructure/lab manager for ~25 individuals, including Microsoft and Linux server environments. * Support customer team for field issue reproduction, RMA failure analysis and trouble report investigations.

• Managed team of 6-8 QA engineers for Bluray 76xx & 35xxx Digital TV chips covering both core and customer QA programs• Oversaw weekly customer releases, bug reviews/burn-down lists, project schedules, test plans, configuration management, automation, defect escape analysis, process and tools improvement initiatives• Worked directly with customers, ODMs and 3rd parties to successfully certify and deliver multiple 2010 Vizio VIA products SKUs into mass production• Oversaw Alpha, Beta and GA test cycles for the core Bluray DVD3.3 CARD turnkey solution, delivered to Samsung, LG, Toshiba, Best Buy and Vizio • On-site support for customers/partners/ODMs locally and internationally• Worked daily with US/China/Canada QA and development teams to coordinate test and release cycles• Designed and continued support for a custom PERL based DTV automation system crucial to resolving a very high profile defect, averting a potentially costly recall/lawsuit• Provided quarterly metrics data for DTV and BD divisions• Primary labs/equipment contact, purchase card holder and IT liaison for Andover DTV group

• Coordinated 3rd party engineering efforts with Yahoo, Adobe, Netflix, Amazon, Rhapsody, Radiotime, Vudu and Pandora for the first Vizio VIA Connected TV program• Met regularly on the phone and in person with customers and partners to create and maintain program schedules and to facilitate engineering development work• Oversaw formal 3rd party widget certifications coordinating internally and with partners to drive bugs to closure • Prioritized defect lists and maintained bug tracking databases• Oversaw formal WiFi certification with TUV cert house• Continued contribution to overall SQA efforts via automation design and scripting

Engineering Responsibilities• Lead engineer responsible for test planning, scheduling and execution• Release and configuration management using Perforce for multiple products including preparing/labeling numbered customer release packages, software development kits and release notes• Automated test design and execution for DTV platforms under Linux using PERL with remote power, IR and Bluetooth test harnesses, console logging and automated results parsing for crashes, hangs and key system events• Cross project and department support for Linux admin, IP networking and RF/video • Responsible for training new hires and mentoring interns• Process, product documentation and in-house tool development and improvementLab/Infrastructure Management • Responsible for multi-site RF Headend infrastructures, labs and test equipment acquisition/distributions/maintenance • Provided yearly BU CAPEX equipment budget estimates, approver for equipment purchases • Successfully coordinated million dollar office relocation from Marlboro to Andover as part of the Broadcom acquisition: • Successfully planned and implemented power capacity, Network, RF modulator and IP content server upgrade projects for Toronto ON Headend • Supported programmable QAM, NTSC, ATSC, COFDM, Satellite, ASI, Comcast internet feeds for multi-floor distribution system to offices, labs, demo rooms including new drops and system expansion • Cable, Terrestrial and satellite modulator equipment installation, configuration and maintenance • Hardware ECOs/rework/repairs from ODM schematics, hardware test and bring-up support, TTL to RS232 console adapters, SMT soldering

QA testing and Configuration Management

Worked on five projects for embedded DSP based RAS/VOIP concentrator platform “Total Control 1000” • Lead Test Engineer for one VOIP and two Total Control releases• Communicated testing status and risk assessments to management • Maintained and enhanced existing Perl/CGI web-based regression systems• Created new automation modules and integrated them with existing system • Perl, Expect, Shell programming & CLI test harness scripting• Solaris, Linux, IRIX, Win9x, Win2K installation and system management • Zarak Abacus , Teleos Access Switch and Hammer Avalanche/Megalanche traffic generator experience• Recreated customer issues for development analysis • Authored ISO/TL9000 compliant test plans from PRDs• Opened and verified bugs using PVCS Tracker & ClearQuest defect management software• Assisted with development unit tests, ongoing engineering/maintenance (ER) releases and special projects

Hardware testing, board level ECO's, reworksSoftware QA Testing