Dan Woo Email and Phone Number

1) Manage customer contracts, forecasting, demand management, MRP processing and inventory planning across the business.2) Key interface with Sales, Procurement, Operations, Finance and suppliers.3) Oversee the relationship management of designated customer accounts, including the absorption and application of customer intelligence, to support business development.4) Manage the Repair, Spares, Supply Chain and Logistic teams.5) Review departmental KPIs, order statuses, and risk… Show more 1) Manage customer contracts, forecasting, demand management, MRP processing and inventory planning across the business.2) Key interface with Sales, Procurement, Operations, Finance and suppliers.3) Oversee the relationship management of designated customer accounts, including the absorption and application of customer intelligence, to support business development.4) Manage the Repair, Spares, Supply Chain and Logistic teams.5) Review departmental KPIs, order statuses, and risk items to enable the performance of the different department. 6) Monitor and highlight any potential trends, risks and issues, and prioritizing the associated mitigation actions to ensure smooth operation of business and customer satisfaction is maintained.7) Act as the point of issue escalation and guide the teams to ensure corrective action plans or process improvements are deployed effectively.8) Manage the capacity and capability planning within the teams, to ensure the team has the required skills and abilities.9) Manage and review forecasting inputs, sales budgeting and variance investigations to provide customer intelligence to manage the business planning.10) Undertake root cause analysis and guide the teams to identify and implement continuous improvement actions. Show less

1) Act as customers’ main point of contact for all topics relating to Diehl Aerosystems product lines, which covers aircraft systems and cabin interior.2) Provide rapid and effective responses to all customer inquiries and needs.3) Discover, develop and continuously maintain good business relationships with customers.4) Promote Diehl retrofit products and identify opportunities for sales department.5) Provide technical field support for airlines.6) Provide Entry-Into-Service… Show more 1) Act as customers’ main point of contact for all topics relating to Diehl Aerosystems product lines, which covers aircraft systems and cabin interior.2) Provide rapid and effective responses to all customer inquiries and needs.3) Discover, develop and continuously maintain good business relationships with customers.4) Promote Diehl retrofit products and identify opportunities for sales department.5) Provide technical field support for airlines.6) Provide Entry-Into-Service on-site support for airlines receiving new aircraft.7) Communicate with authorized service provider and inter-company departments to resolve problems. 8) Reports to Head Of Customer Support For Asia Pacific. Show less

1) Provide technical, field and EIS support to customers.2) Perform reliability analysis and propose corrective and/or product improvement plans to customers.3) Manage and improve customer relationship and perception. 4) Detect sales opportunities and support sales campaigns as required.5) Provide timely reports on key issues, collect customer, fleet and configuration information.6) Lead and manage company staff/resources in order to meet customer's requirements.

1) Perform troubleshooting, repair, modification and/or calibration of products, up to component level. 2) Operation of test benches, test equipment, tooling and automatic test equipment (ATEC).3) Provide technical knowledge and share experience with internal staffs, managers, engineers and junior technical specialists. 4) Assistant team leader to a team of five members.