In this role, I led the IT Business Relationship Management team comprised of Engineers, Developers, and Supervisors in delivering business related IT projects, customer focused solutions, migrations, and automations. I established team goals and KPI metrics, and drove process improvement efforts. I managed project goals, timelines, and budgets to ensure successful outcomes, and I oversee annual budgeting, manage IT asset life cycle, and drive new technology introductions and legacy system retirement. I also develop policies, procedures, and processes for risk mitigation in critical systems, while enforcing compliance and regulatory requirements across IT. ***Value Added***✔ Engineered innovative operational capabilities for streetlight management, which resulted in 15% reduction in operational drag, errors, and duplications, with projected $80M+ in revenue.✔ Aligned business and IT strategic goals by developing comprehensive 5-year roadmap for revenue and growth teams, prioritized initiatives based on ROI to optimize resource allocation.✔ Cultivated strong relationships with internal stakeholders and earned an average score of 4.9/5 on internal surveys.✔ Expanded revenue opportunities through strategic installation of electric vehicle chargers. ✔ Successfully managed global project team, ensuring delivery of critical project deliverables.✔ Co-developed and launched a new Intern program to onboard, coach, and build student knowledgebase.

During my tenure here, I led a 9-member IT AMI Operations team in developing and managing advanced smart meter data communications for residential, commercial, and industrial sites. I enhanced technology standards, implemented process improvements, and ensured reliability of critical meter data for billing and power quality. I also managed projects and budgets; aligned scopes with best practices such as ITIL and SDLC and supported strategic IT initiatives and enterprise objectives. ***Value Added***✔ Achieved remarkable 20% improvement in operational efficiency by implementing process enhancements and leveraging technological improvements. ✔ Elevated meter data collection success rate to 99.5%, reduced operational errors and costs, and minimized outages.

I directed IT Network Engineering Transport and Infrastructure teams in pioneering development of smart grid communications and data network infrastructure for commercial and industrial business sites. I managed projects, budgets, best practices, and process improvements and integrated IT field assets into ESRI for location control and redundant site usage to optimize operational efficiency.***Value Added***✔ Overhauled entire fiber optics network across 500 miles, reduced errors and outages through continuous improvements, established clear incident and request processes, and significantly reduced time to completion. ✔ Revolutionized smart grid communications, enhanced SCADA networks, managed key assets, integrated field systems, and launched Enterprise Fiber to reduce errors and outages. ✔ Oversaw, monitored, and enhanced key field communications network assets (>80K in assets), including Fiber, Microwave, SONET/DWDM, Cellular, Radio, TropOS Mesh Networks, and communication towers.

Successfully led the IT Help Desk organization, overseeing daily operations to ensure efficient and effective service delivery to end-users. Managed a diverse team of contractors and employees, establishing performance metrics and implementing best practices to enhance customer satisfaction. Addressed escalated issues, provided training and development for team members, and collaborated with cross-functional departments to align IT support with organizational objectives. My leadership ensured smooth operations of the help desk, delivering timely and effective solutions to technical challenges.• Achieved a significant increase in First Call Resolution (FCR) from 75% to 95%.• Reduced average call wait times from over three minutes to under one minute.• Facilitated a seamless transition of an on-site team to an off-site third-party managed resource, enhancing service quality and reducing costs.

Led compliance and vulnerability initiatives related to NERC-CIP and PCI standards within the IT security organization. Developed and implemented enterprise-wide processes to ensure regulatory adherence, identified process improvements, and established workflows that facilitate long-term compliance maintenance. Collaborated with cross-functional teams to plan, execute, and monitor project goals while developing metrics to track progress and assess the effectiveness of compliance initiatives.• Compliance Leadership: Directed NERC-CIP and PCI compliance programs, establishing robust enterprise-wide processes to ensure adherence to regulatory requirements.• Process Improvement: Identified and executed process enhancements, planning and monitoring project goals while collaborating with cross-functional teams to achieve application security objectives, including the utilization of LDAP access management.• Testing and Documentation: Provided expertise in developing test cases and documentation for compliance requirements, with a focus on incident handling and disaster recovery testing.• Security Awareness Program: Created and implemented an Information Security Awareness program, including comprehensive training initiatives for the enterprise.• Cross-Functional Collaboration: Fostered strong relationships with business units to create synergies and promote a collaborative working environment, consistently delivering innovative solutions to compliance challenges.• Vulnerability Management: Designed and implemented a Vulnerability Management program, identifying and mitigating risks associated with enterprise systems. Conducted thorough risk assessments and provided actionable insights to business areas, leveraging both internal and external resources to enhance the overall security posture.

IASAP is comprised of security awareness professionals that share learning experiences, methods and concepts to educate peers in the best practices to protect information assets. As a Founding Member, I established the charter, direction and organization of the group comprising of 50 Fortune 500 members.