Dan Young Email & Phone Number

Dunfermline, Fife, Gb

Redesign the Vets Now Network, migrating from MPLS to SD-WAN Technologies

Dunfermline, Fife, Gb

Dunfermline, Fife, Gb

Managing a team of four Helpdesk Analysts to support the ever growing users within the Vets Now Network.

Dunfermline, Fife, Gb

Working on a network refresh, updating from a legacy HP Procurve network environment to full stack Cisco Meraki deployment within core Vets Now sites across the UK. Managing and improving Mitel telecoms infrastructure across 60 UK sites with 27 Mitel controllers, MBG, MiCollab, AWVC, CCM & Complex IVR routing.

Glasgow, Gb

Qualified and work experience on the below platforms and equipmentCompleted CCNC Net Academy at Glasgow Caledonian UniversityCompleted Juniper SRX Firewall with AxiansBroadsoft Hosted Platform for SIP Trunks and Hosted Telephony products.Working with all major UK telecommunications suppliers BT Openreach, BT Wholesale, Vodafone, Talk Talk Business, Virgin Media Buisness and Kcom to Supply the customer base with Voice and Data products.Day to Day operation of the KubeNet Layer 2 Network with Solarwinds network monitoring.

Sales, Installation and Maintenance of,Broadsoft hosted voice products BT WLR productsData products from Vodafone, Talk Talk, Virgin Media

Managing the day to day running of the Field support team focusing on, On-site resource and fault management Management of field replacement stock Managing Customer expectationsManaging budgets for overtime and sub contractors.Qualified and work experience on the below platforms and equipmentMitel 3300 MCD 5.0 Update Mitel 3300 MCD 4.0 Update Splicecom Maximiser I&MPanasonic NCP I&MStrategic Imperatives Service ManagementGamma Mobile and WLR3 portals

This appointment was home based with regular sales team meetings at the companies head office, this was a new role within Support Span Group Ltd, initially I was tasked to configure the new cloud based Project Management platform to meet the companies requirements and roll out to all staff members which included one to one training. Main duties included,• Providing pre-sales support to the Sales department within High Span (Support Span - Sales) in addition to our reseller channel.• Responsible for the administration and management of all new installations and projects within Support Span Group using TeamworkPM cloud based project management solution.• Administration of financial quotes, purchase orders & invoices.• Placing orders with the relevant service / hardware suppliers.• Engaging with department managers to schedule internal resource for project work through the UK and mainland Europe • Engaging with Sub-contractors to undertake parts of or full installation of the sold solution throughout the UK and mainland Europe.

Managing the day to day running of the Technical support team focusing on, Customer SLA'sInternal escalationsInternal processes and procedures Qualified and work experience on the below platforms and equipmentMitel MAP release 1.3Mitel 3300 Voice over IP SolutionMitel Networking VoIPSamsung 816Samsung 408/408iSamsung CTI/CMSSamsung IDCS 100Samsung Office Serve 100Samsung Office Serve 500Samsung Office Serve IPSamsung VOIP technologiesSamsung WiFi technologiesGeneric network switch and route experience Responsible for providing on-site and remote support to customers sites throughout the UK, mainland Europe and the US.Providing 2nd line support direct to the Mitel re-seller channel on behalf of Mitel.

Qualified and work experience on the below platforms and equipmentMitel KontactMitel 3100 ICP Level 4.0 Update Mitel 3300 ICP Level 7.1 software I&MAvaya INDeX Level 10 Software I&MAvaya INDeX Level 10 Software NetworkingAvaya IP Office Level 4 Scftware I&MProteus Office I&M

Qualified and work experience on the below platforms and equipmentMitel iMaginationMitel 3100 ICP1308 cablingCat 5, 5e & 6 Network cabling

Junior Leaders Regt Royal ArtilleryBasic Signals - Installation, testing and use of radio equipment Advanced Signals - Installation, testing and use of radio equipment to an advanced levelObservation Post Assistant - Forward observation and Fire direction control Command Post Assistant - Site Survey and computing ballistic data Helicopter Loadmaster & - Rig and secure under slung loads for transportation by Air incoming Aircraft marshal - Guide aircraft to a landing site or load from the ground.Field Medic - Advanced first aid, battlefield trauma management

Ccna, Computer Systems Networking And Telecommunications

Business Administration And Management, General

Education record

Multidisciplinary Engineering

Education record

Education record

Telecommunications Engineering

Telecommunications Engineering