Associate Release Engineer▪ Platforms: Windows Server 2008, 2012, 2016 ▪ Software: Active Directory, SQL Server Management Studio 17, Service Now, SharePoint, BeyondCompare, Visual Studio 2015, Redgate SQL Data Compare 13, TFS, TextPad 5, Notepad++, Netscaler, IIS7, Microsoft BizTalk ▪ Skills: Technical Troubleshooting, Software Installs, SQL Application Logs, SSIS package deployment, Application Inventory Management, SQL, PowerShell, Change Management Responsibilities▪ Reviews and maintains procedures for application deployment and environment configuration▪ Educates development team on procedure and standards, and ensures they are followed▪ Assists developers in application troubleshooting and research▪ Maintains environment documentation, and educates development team on configuration▪ Reviews and creates implementation plans ensuring proper procedures are followed▪ Maintains non-production environments for accuracy to production▪ Maintains and monitors non production environments▪ Collaborates with QA analysts to perform tests of applications to ensure operation▪ Maintains and advises according to the change control process▪ Deploys/Installs/Configures application builds, SSIS packages, stored procedures and updates tables to production and staging environments

Platforms: Windows 7 & XP ▪ Software: SCCM, GHOST, MS Office 03-13, Active Directory, Interactive Intelligence, Juniper VPN, Sequel Server Management Studio 08, Service Now, SharePoint, Symatic EndPoint Protection, Citrix Director ▪ Skills: Technical Troubleshooting, Software Installs, Remote Support, Phone Client, Hardware Configurations, Printers, Video Conferencing, VPN/RSA Secure ID, New User Set Up, 365/24/7 After hours support, Hardware, Inventory Management, USB & Pixie Boot Imaging, Audio/Visual Responsibilities▪ Escalated and coordinated any business critical issues to the appropriate lines in business until completion.▪ Managed all inventory levels of equipment for organization based on business new hire projections while maintaining a base stock for existing employees.▪ Liaison between procurement and end user for all HW & SW orders.▪ Respond to end user incident and service requests, troubleshoot and provide serviceable solutions.▪ Maintain support systems, workstations, email on mobile devices, printers and peripherals▪ New User Set up process, set up user in an array of different systems▪ Granted NTFS access to end users▪ Worked with internal/external audit on collecting data for review.▪ Ensured hardware with sensitive was properly destroyed based on company policies▪ Liaison for building upgrades that included cubicles, electrical and data▪ Worked with engineers to create SCCM packages for existing and new applications

Enrollments – Team Lead II▪ Identifies process improvement opportunities, recommends solutions to Supervisor, and initiates corrective action▪ Keeps team informed of changes or new procedures and policies▪ Participated in managing projects and coordinated testing. This was done while closely interacting with IT to ensure project timelines are met with minimal interruption▪ Works with Administrative Coordinators to develop change controls while offering input on the current Enrollments processes and worked as a subject matter expert on various projects.▪ Give daily direction of tasks while providing ongoing support for the enrollments area and HSA Bank staff when questions arise.▪ Works with team to ensure all daily processing is completed for the day.▪ Development of Quality Monitoring controls and identifying action items for potential improvements to create a more customer service orientated environment.▪ Continuously monitored controls by using Microsoft Access and Excel.▪ Streamlined many manual operational flows by building MACROS with MS Access.

Enrollments Expert▪ Oversee, analyzed and implemented changes to documented procedures▪ Work with team to process daily work in a timely manner following set processes and timelines▪ Devise and recommend methods to improve the overall processes▪ Manage a variety of tasks simultaneously (electronic enrollments, paper applications, electronic contributions etc.)▪ Assist with other enrollments affected areas to ensure possessing timelines are met

Ensure that all paper documents after being properly updated and loaded are securely disposed of.