As the owner of a successful IT consulting firm, I have over a decade of experience in strategic technology leadership, IT project management, and system implementations. My expertise lies in optimizing technical infrastructures, streamlining business operations, and negotiating vendor contracts to deliver tangible efficiency and cost-saving outcomes for clients.Throughout my consulting career, I have managed and executed diverse projects, including overhauling and redesigning WordPress sites to improve performance and user experience, as well as leading complex system migrations such as transitioning from ZenDesk to FreshService to enhance support operations. I have also implemented secure communication frameworks and spearheaded organization-wide migrations to Office 365. My work often focuses on enhancing system security using best practices like two-factor authentication (2FA) and single sign-on (SSO), while developing efficient onboarding processes to reduce equipment turnaround and operational expenses.I am passionate about leveraging technology to deliver modern, secure, and efficient solutions tailored to each client’s specific needs, ensuring that their systems are robust and aligned with strategic business objectives.

As a dynamic IT leader, I directed a team of skilled contractors in managing diverse technology projects, including multiple websites, a Microsoft 365 environment serving 30 users, an email security system, and an Investor Development platform. I also leveraged my expertise in technology architecture to design and implement the technology stack required to launch a $50M real estate fund.In addition to my technical leadership, I took the lead in developing and implementing the company's technology usage and cybersecurity policies to safeguard sensitive data and prevent cyber threats. Through my exceptional management skills, I effectively oversaw 30 vendors and optimized operations to maximize efficiency and reduce costs, resulting in significant cost savings for the company.

Supervised administrations of systems, and supported the organization through the launching of 361 distribution sites and 5 HQ offices. Managed an annual budget of $103M across projects, operating, and vendor expenses, identified yearly opportunities to reduce spending, and planned out expenditures to prevent overages.Developed 5 different teams to improve and optimize infrastructure (Enterprise Applications, Networking, Purchasing, Desktop Support, and Project Management) including hiring staff and management. Conducted over 100 interviews. Managed over 15 employees. Activities included daily standups, weekly 1-1’s, conducted reviews, problem-solving and conflict resolution.

Served as a central point of technical contact for six teams and executive leadership, analyzed unique needs and requirements, provided expertise, and developed tailored technical solutions to meet business needs. Advised CCO and CEO on major information technology decisions as SME which included infrastructure changes, partnerships, new hires, solutions, and technical requirements for company initiatives. Oversaw Systems Infrastructure Team, delegated troubleshooting tickets and staff onboarding tasks, fielded escalated issues, provided training, and managed HR concerns.

Managed 2-3 long term and 20+ short term technical projects per year, oversaw a project team of two, identified and presented the initial issue to the COO, researched solutions, developed project roadmaps, negotiated with vendors, vetted solutions, coordinated with stakeholders, created the project charter. Oversaw implementation of a Salesforce ERP which reduced the average timeline for a customer support ticket by 20%, shutting down of the prior system, vetted solutions, negotiated the vendor contract, planned milestones, managed the integration team, and tested the new system. Built a creative video storage and backup system, reducing hourly overhead by 44%. Oversaw the technical buildout for a move to a larger building, set up a network infrastructure, server room wireless access points, and door access systems, and mapped the new layout. Managed a enterprise class phone system replacement project, gathered requirements from stakeholders, vetted the new system, negotiated the contract, implemented the system, and trained teams on usage.

Managed companywide technical systems for communication, project management, filing, cloud-based data infrastructure, phone systems, ticketing, asset management, security, and network infrastructure, coordinated alignment between varied software, optimized functionality, and ensured consistent uptime. Sourced, created, and implemented a replacement for legacy servers to backup 90TB+ of 4K video collateral, coordinated sourcing with vendors, built servers, and transferred assets to an offsite location. Monitored and managed software licenses for computers, servers, networks, cloud systems. Managed a network of 80 users and supported devices, the network, and IT issues.

Supported up to $8.4M in Lenovo sales per year, provided tailored solutions during customer calls, built long term relationships with clients, negotiated and closed sales of up to $1.5M, and increased average sales by $2.3M over the course of two years. Prospected and maintained over $30M in customer accounts including Wawa, Chick-fil-A, the NFL, Mediacom, K&L Gates LLC, and 500+ others. Built a pipeline from vendor purchasing to sales and developed relationships with vendors from Lenovo, IBM, EMC, TechData, and Ingram. Managed vendor relationships, sourced hardware, negotiated pricing, integrated new products into sales efforts, and led training sessions. Managed internal marketing efforts, motivated sales representatives to sell Lenovo products, advocated for features and developed talking points, and conducted coaching sessions. Advised the CEO and CIO on purchasing of Lenovo products valued at $20K per year. Demonstrated products at 12 regional conferences and two national trade expositions per year. Conducted sales to medium and small business and ranked in the top 25% across the organization. Researched the technical landscape and major trends to determine products to push.

I provide Hardware and Software products to Small and Medium Business all across the country. Using my background in Computers and Marketing i try and guide them to the perfect solution for their company. I not only provide quotes but have a team of trained specialists with just about every major vendor. Including but not limited to Microsoft, Adobe, VMware, Symantec, Kaspersky, Trend Micro, Mcafee, Dell, HP, Lenovo, Apple, and Cisco to name a few. • Generated annual revenue of $.73 million in 2013. • Managed approximately 500 accounts located throughout the U.S. • Increased sales by 35% while maintaining sales margins in first year in position. • Generated approximately 40% of annual sales revenue through cold calling. • Increased customer base by 50% during 20 months in position.

Helped customers set up their solutions. Trained employees on current promotions and sales strategies. Worked with managers to accomplish sales goals.

Conduct Computer and other technology sales. Tasked with providing customer service for customers as well as training employees in how to provide customer service. Gained experience understanding and explaining PC hardware and services as well as a vast knowledge of Apple Products.

Maintained store operations and cleanliness, Conducted managerial duties such as handling of assets and the customers experience. Managed about 4-5 people at a time.