Daniel Polek-Pawlak Email & Phone Number

- Preparation and validation of SLA's and service contracts for foreign customers.- Design and maintenance of escalation procedures.- Cooperation with incident manager and team leaders.- Preparation of incident / problem resolution reports and forms. - Design, maintenance and update of cost tracking matrix.- Implementation of Service Request Management. - Cost, time, and workload evaluations and appraisals.- Reporting to the board of directors.- Integration of external and internal request tracking systems.- Acting as a SCRUM Master or Product Owner.- Delivering input into technological pipeline.Services and technologies among others: Managed Hosting, IaaS, PaaS, Digital Content delivery, Infrastructure Automation, CDN, Virtualization, HA.

- Managing Projects, for external customers and internal business units . - Day to day project and operational cooperation with customers form insurance, banking and media sectors. - Day to day key customer management.- Validation of and renegotiation of business contracts. - Initial estimates and forecasts of ROI, and NPV of potential projects and endeavors.Projects scope - web hosting, streaming services , e-mail services, SMS-gateway services, web services design / re-branding and development, stock exchange data processing and delivery.

- Preparation and editing of marketing and promotional materials- Preparation of mobile game reviews - Day to day cooperation with internet media, press, and TV stations

Post Graduate Studies, Methods Of Software Development

Post Graduate Studies in Methods of Software Development.

Doctoral Stuidies - Economics

Activities and Societies: Publications: The State of and Prospects for Growth of the Polish IT Market in Comparison with Selected European.

Bachelor Of Business Administration (Bba), International Business And Management Studies

Master’S Degree, International Relations: International Management