IT with 23+ years of experience in Hardware (desktop/laptop repairs, diagnostics, forensics) and customer relations. Worked for Google 3 years in Data and eCommerce projects that enhanced my IT skills. In addition, a passion for technology and problem solving. Also work as a Butler for UHNW families , Royalty and Government for over 14 years.https://github.com/r1card0amr
Self-Employed
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ButlerSelf-Employed Feb 2013 - PresentGreater London, England, United Kingdom• UHNWI, UK and Middle Eastern Royal Families Private households• No.10 Downing Street• Government (PM's, MP’s, FCO, Lancaster House, Embassies)• Estates• VVIP Chairman's, Stadiums, Hotels (The Peninsula), Ascot, Epsom and Cheltenham Racecourses.• Corporate, Directors / Ambassadors lunch and Fine Dining.• Movie and Rock Stars.
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It Tech / PaUhnwi Private Household Dec 2023 - Oct 2024London, England, United Kingdom• Only butler at the property• Coordinating and delegating duties to the housekeeper, gardener, caretaker and builders,• Liase with dry cleaning company to collect and drop clothes for the Principal,• Occasionally iron and wash Principal’s clothes,• Organise parties (food and beverages) and entertain guests,• Setup tables and Bar,• Help with the housekeeping,• Prepare the house while family is on holidays and when they have other family members,• Drive the Principal when needed to events,• Running errands,• Check property surroundings and report any problems to Principal,• Liase with companies in the repair of any appliances in the house,• Call for services including bookings, cancellations, doctor’s appointments,• Managing email accounts,• Manage and maintain complex family’s personal and business calendars,• Maximum discretion in all areas,• Teach and help Principal with any tech related questions,• Troubleshoot and repair all electronic equipment in the property,• Maintaining electronic devices updated and backed up including networks.
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Covid AssociateMarvel Studios Jun 2020 - Sep 2021Longcross, England, United KingdomLongcross and Pinewood Studios -
It Field & Account ExecutiveOlympia London Aug 2016 - Nov 2016London, United Kingdom• Managed a portfolio of exhibitions/conferences hosted by Olympia London; (e.g.: Imperial College London, The Young Pope (Sky Series), Big Data London)• Handled incoming organizers/exhibitors enquiries, prepared quotes and responded to demands within a timely manner;• Reconciled payments over operating systems and invoiced clients;• Maintained the sales ledger daily and ensure all payments are accurately recorded;• Managed event IT logistics and event planning alongside with engineers;• Worked with field engineers to visit customers/employees if there’s a problem;• Prepared proposals in line with company’s requirements and successfully promoted their services such as Wi-Fi zones, Wireless Internet Connections and Wired Internet Connections and Networks; • Managed the on-site Helpdesk (IT Ticketing System/Troubleshoot) and improved it. -
Field Operations Team Lead (It - Retail)Google Mar 2015 - Apr 2016London, United Kingdom• Mentored team members on their development and technical progression;• Wrote weekly concise reports. -
Data Retail Audit & App TesterGoogle Apr 2014 - Apr 2016London, United Kingdom• Validation/auditing of online shopping and inventory details using bespoke mobile App software;• Build relationships and trust with relevant stakeholders;• Presented and documented team metrics and app activities in a variety of ways;• Gave feedback on UI and concepts for bespoke App software improvement through testing and analysis. -
Ecommerce AnalystGoogle Aug 2015 - Oct 2015London, United Kingdom• Analyzing external data sources to understand consumer behavior, media consumption and advertising effectiveness using internal software and google analytics;• Remote autonomous work. -
Sales AssistantMail Boxes Etc. (Uk) Limited Feb 2013 - Aug 2013London, United Kingdom• Monitor opening and closing procedures, cash handling, security procedures and daily deposits.• Managing branch emails, phone communications and orders.• Filling Parcel Shipping Orders and online processing of respective couriers invoices ( Royal Mail, Parcel Force, DHL, FedEx, UPS, Aramex ).• Manage Access database (VP) of Mailbox account holders and ensure accounts are up-to-date. • Design of business cards, flyers, binding, printing, copying and other services and store duties. -
It TechnicianFreelance Mar 2012 - Sep 2012San Francisco Bay Area
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It Support Technician (Gov)Government Of Mexico Oct 2011 - Mar 2012Guadalajara Area, Mexico• Helping/Training government staff on new software and device handling.• Troubleshoot and problem solving (IT). -
It TechnicianNet7 Ltd Oct 2004 - Feb 2007Portugal• Repaired, installed and maintained 45 Lan computers• Controlled access of customers to VP Software System• Handled incoming calls, email and invoiced clients
Ricardo A. Education Details
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Computer Science Cybersecurity -
Computing, It & Web Development -
High School Dr. Mário SacramentoElectrical, Electronics And Communications
Frequently Asked Questions about Ricardo A.
What company does Ricardo A. work for?
Ricardo A. works for Self-Employed
What is Ricardo A.'s role at the current company?
Ricardo A.'s current role is Butler UHNWI / IT, Web Development & CyberSecurity.
What schools did Ricardo A. attend?
Ricardo A. attended University Of Sunderland, Birkbeck, University Of London, High School Dr. Mário Sacramento.
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