Dana Amer Email & Phone Number

Riyadh, Saudi Arabia

● Directly manage 3 product managers and ensure their adherence to the product's and company's vision ● Collaborate with internal and external stakeholders to set up the product's roadmap and strategy● Set product KPIs and continuously monitor the metrics in comparison to company's goals● Support the development and product teams with business and technical consultations● Manage the releases efforts and unblock dependencies with other teams● Handle cross-teams projects and ensure timely delivery from all concerned parties

Amman, Jordan

● Conduct product discovery exercises by conducting competitive analysis, interviewing customers and analyzing support tickets● Manage the development team efforts from ideation till go-to-market● Act as a Release Manager for multiple teams by owning all release related tasks● Collaborate with other product managers to ensure strategy alignment and seamless users experience

Amman, Jordan

● Lead the product team efforts in the company by managing 3 product managers● Set the roadmap and product strategy for 6 live product lines (web and mobile) in coordination with the products' stakeholders and ensure all development efforts are continuously aligned with the roadmap● Provide the needed support to the web and mobile development teams to be able to perform their best● Manage new products revamps and old products retirement and migration processes● Govern the product processes and maintain adherence to agile and scrum practices ● Manage products releases process and plan dependencies accordingly● Handle internal communication with sales, support and marketing teams to answer products' inquiries and collect feedback● Monitor products' performance and KPIs and provide actionable inputs

Amman, Jordan

● Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products● Direct the web and mobile development teams efforts to translate product strategy into working software● Continuously monitor development process and teams' performance and suggest ways of improvement to maintain agility and abidance with Scrum framework● Produce and review wireframes, prototypes and Product Requirement Document (PRD)● Manage the business analyst and UI/UX designer duties to guarantee efficiency and productivity● Act as a Scrum master for cross functional teams by owning all Scrum rituals

Amman Governorate, Jordan

● Work with Director of Product and internal business stakeholders to define the product's roadmap for the short and long terms● Determine customers need by conducting competitive analyses, interviewing customers and monitoring users sessions● Lead the efforts of the development team in producing design specifications for new features, in coordination with UI/UX designers and software engineers● Assure the quality of the developed product, by validating the functional and technical fitness of the features● Help acquiring, maintaining and delighting customers of the product by answering inquiries, conducting product training and resolving technical issues● Work closely with sales and marketing teams to create proposals, perform live demo and prepare any needed material about the product● Act as a Scrum Master for the development team, perform Scrum rituals and ensure that product releases are as agile as possible

Amman Governorate, Jordan

● Assess games, determine operational and art changes to be done and provide detailed change-log to developers● Communicate daily with remote international developers to monitor product development, testing and releasing progresses● Conduct regular game QA tests and report bugs found to developers● Configure game events, parameters and funnels on tracking tools' dashboards● Prepare store presence related tests, create A/B tests when possible and continuously iterate to get better results● Provide data-based insights for creating game features, In-App Purchases (IAPs) and live operations events● Continuously monitor users’ activity, define churning points and forecast their behavior for upcoming periods● Analyze all users’ spending data and create purchasing patterns to maximize their ROI● Monitor marketing channels’ performance and provide regular feedback to marketing department● Prepare regular reports to the CEO and board of directors which include both written documents and visual presentation of data, while pointing to pain-points and suggesting improvements● Conduct sensitivity analysis and profit and loss analysis for new games to be acquired

Amman, Jordan

● Act as a link between the CEO, customers, remote scrum team, marketing and sales departments to collect feedback from all parties regarding the product● Develop, update and improve product’s road map in cooperation with all stakeholders● Plan and adjust sprints according to road-map, customers’ feedback and management’s strategic decisions; select stories to be executed, evaluate and approve estimations, then update all departments with the upcoming sprint details● Create mock-ups, review and approve features’ designs with scrum department using Balsamiq and Photoshop● Detail stories as much as possible by writing descriptions, business goals, users’ scenarios, acceptance criteria, needed mock-ups and user interface (UI) design ideas and add them to Azure DevOps (formerly Visual Studio Online)● Track and evaluate product’s performance through different analytical tracking tools like Amplitude and Inspectlet and generate reports with suggested stories to resolve issues and improve the product● Conduct thorough analysis of new very large-size (epic) stories to be implemented which includes: the trigger for their creation, business goals, description, fully detailed user experiences (UX) and scenarios, suggested mock-ups and expected interactions with the rest of the product● Report bugs to scrum department, follow-up on their solution and update customers’ if needed● Assist in testing sprint’s features, provide feedback and give go/no-go decisions on each feature before release● Continuously communicate with scrum department and monitor their progress to ensure their abidance to the current sprint’s schedule and report this to the CEO and relevant departments● Ensure that the backlog is updated and well-organized and all stories are prioritized, detailed and divided

Amman, Jordan

● Write, edit and assist clients in creating job descriptions which match the skills, experience and education needed for the position at hand.● Identify, approach and head-hunt suitable passive candidates for available positions.● Advise clients in establishing or re-engineering the recruitment process and provide consultation in various recruitment stages when needed.● Supervise Hiring Artist’s day-to-day tasks, provide needed mentorship and assistance.● Handle after-sales services which include: follow-ups, product demos, bugs reporting, resolving usability issues, answer inquiries, collecting features suggestions and product feedback.● Provide monthly reports to the CEO and board to monitor the department’s KPIs.● Ensure clients’ satisfaction by regularly communicating with them and conducting surveys.● Analyse the customers satisfaction surveys’ data and report outcomes with suggestions for enhancing clients’ experience to the related parties.● Assist the artificial intelligence (AI) department in improving the algorithm’s performance by reviewing analysed resumes and give feedback from a recruiter perspective.

Amman - Jordan

● Follow-up on all AIG’s customers’ surveys by coordinating with service providers, supervising field work, following-up on related payments and contracts, and monitoring the deliverables.● Ensure that the complaints’ management process is fully complying with ISO 10002: Customer Satisfaction and hold responsibility of maintaining the certification year-to-year.● Collect all complaints, record and track them from the initial receipt, to assessment, actions follow-up, until the final closure, while communicating and collaborating with the relevant parties, both internally and externally.● Perform regular analysis and evaluation of complaints and generate reports to the department’s management with actionable suggestions to help minimize complaints and maximize customers’ satisfaction.● Benchmark Queen Alia International Airport against best airports in the region and globally and suggest applicable improvements to designated departments.

Queen Alia International Airport, Amman-Jordan

● Initiate yearly manpower plan planning process and communicate with finance department and the concerned directors.● Source candidates for vacancies through newspapers, recruiting websites, emails, hard-copies and head-hunting.● Advertise available vacancies on recruiting websites and newspapers and send circulars for internal vacancies.● Sort CVs both hard and soft copies and update the database on continuous basis.● Short-list candidates for each vacancy, coordinate candidates’ testing with testing center, and contact candidatesaccordingly.● Arrange and conduct interviews for all vacancies and evaluate candidates in cooperation with technical parties.● Update candidates with their application status, send emails for rejected candidates and archive CVs.● Send job offers for approved candidates and handle negotiation with candidates in coordination with HR director.● Handle new joiners’ security permits, transportation, logistics and contracts.● Conduct the new joiners orientation program and update the program regularly.● Create monthly recruitment efficiency report and provide it to the HR director.● Monthly update joiners and leavers report and payroll preparation reports and reflect information to MenaHR.● Update termination analysis report and analyse the root cause for positions with high turn-over rate.● Handle all employees’ relations from penalties investigations and issuing to conducting exit interviews.● Regularly update the internal by-law in collaboration with legal department.

Queen Alia International Airport

● Review CVs, sort them and create a short-list for current vacancies.● Arrange for interviews with possible candidates.● Attend and conduct interviews, evaluate candidates in cooperation with the Talent Acquisition Section Head.● Assist in preparing needed statistical analysis regarding recruitment needs and budgeting.● Assist in sending circulars for employees on different occasions.● Attend and prepare for new employees orientation sessions.● Send job offers and follow-up with new employees needs.● Handle job applications email and recruitment website account.● Send apology emails for unaccepted candidates.

Amman

● Part of the human resources department re-engineering team.● Model work-flows using ARIS software.● Assist in modelling and re-engineering of processes in Al-Ahli bank project.● Part time translator for passports e-government project.

Bachelor Of Science (Bsc), Industrial Engineering

Activities and Societies: Runner-up for students' union for year 2010. Member and leader of Kaizen academic group in industrial.

High-School, Scientific Stream