Dana Amer Email & Phone Number

Riyadh, Saudi Arabia

• Directly manage 3 product managers and ensure their adherence to the product's and company's vision
• Collaborate with internal and external stakeholders to set up the product's roadmap and strategy
• Set product KPIs and continuously monitor the metrics in comparison to company's goals
• Support the development and product teams with business and technical consultations
• Manage the releases efforts and unblock dependencies with other teams
• Handle cross-teams projects and ensure timely delivery from all concerned parties

Amman, Jordan

• Conduct product discovery exercises by conducting competitive analysis, interviewing customers and analyzing support tickets
• Manage the development team efforts from ideation till go-to-market
• Act as a Release Manager for multiple teams by owning all release related tasks
• Collaborate with other product managers to ensure strategy alignment and seamless users experience

Amman, Jordan

• Lead the product team efforts in the company by managing 3 product managers
• Set the roadmap and product strategy for 6 live product lines (web and mobile) in coordination with the products' stakeholders and ensure all development efforts are continuously aligned with the roadmap
• Provide the needed support to the web and mobile development teams to be able to perform their best
• Manage new products revamps and old products retirement and migration processes
• Govern the product processes and maintain adherence to agile and scrum practices
• Manage products releases process and plan dependencies accordingly

Amman, Jordan

• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
• Direct the web and mobile development teams efforts to translate product strategy into working software
• Continuously monitor development process and teams' performance and suggest ways of improvement to maintain agility and abidance with Scrum framework
• Produce and review wireframes, prototypes and Product Requirement Document (PRD)
• Manage the business analyst and UI/UX designer duties to guarantee efficiency and productivity
• Act as a Scrum master for cross functional teams by owning all Scrum rituals

Amman Governorate, Jordan

• Work with Director of Product and internal business stakeholders to define the product's roadmap for the short and long terms
• Determine customers need by conducting competitive analyses, interviewing customers and monitoring users sessions
• Lead the efforts of the development team in producing design specifications for new features, in coordination with UI/UX designers and software engineers
• Assure the quality of the developed product, by validating the functional and technical fitness of the features
• Help acquiring, maintaining and delighting customers of the product by answering inquiries, conducting product training and resolving technical issues
• Work closely with sales and marketing teams to create proposals, perform live demo and prepare any needed material about the product

Amman Governorate, Jordan

• Assess games, determine operational and art changes to be done and provide detailed change-log to developers
• Communicate daily with remote international developers to monitor product development, testing and releasing progresses
• Conduct regular game QA tests and report bugs found to developers
• Configure game events, parameters and funnels on tracking tools' dashboards
• Prepare store presence related tests, create A/B tests when possible and continuously iterate to get better results
• Provide data-based insights for creating game features, In-App Purchases (IAPs) and live operations events

Amman, Jordan

• Act as a link between the CEO, customers, remote scrum team, marketing and sales departments to collect feedback from all parties regarding the product
• Develop, update and improve product’s road map in cooperation with all stakeholders
• Plan and adjust sprints according to road-map, customers’ feedback and management’s strategic decisions; select stories to be executed, evaluate and approve estimations, then update all departments with the upcoming.
• Create mock-ups, review and approve features’ designs with scrum department using Balsamiq and Photoshop
• Detail stories as much as possible by writing descriptions, business goals, users’ scenarios, acceptance criteria, needed mock-ups and user interface (UI) design ideas and add them to Azure DevOps (formerly Visual.
• Track and evaluate product’s performance through different analytical tracking tools like Amplitude and Inspectlet and generate reports with suggested stories to resolve issues and improve the product

Amman, Jordan

• Write, edit and assist clients in creating job descriptions which match the skills, experience and education needed for the position at hand.
• Identify, approach and head-hunt suitable passive candidates for available positions.
• Advise clients in establishing or re-engineering the recruitment process and provide consultation in various recruitment stages when needed.
• Supervise Hiring Artist’s day-to-day tasks, provide needed mentorship and assistance.
• Handle after-sales services which include: follow-ups, product demos, bugs reporting, resolving usability issues, answer inquiries, collecting features suggestions and product feedback.
• Provide monthly reports to the CEO and board to monitor the department’s KPIs.

Amman - Jordan

• Follow-up on all AIG’s customers’ surveys by coordinating with service providers, supervising field work, following-up on related payments and contracts, and monitoring the deliverables.
• Ensure that the complaints’ management process is fully complying with ISO 10002: Customer Satisfaction and hold responsibility of maintaining the certification year-to-year.
• Collect all complaints, record and track them from the initial receipt, to assessment, actions follow-up, until the final closure, while communicating and collaborating with the relevant parties, both internally and.
• Perform regular analysis and evaluation of complaints and generate reports to the department’s management with actionable suggestions to help minimize complaints and maximize customers’ satisfaction.
• Benchmark Queen Alia International Airport against best airports in the region and globally and suggest applicable improvements to designated departments.

Queen Alia International Airport, Amman-Jordan

• Initiate yearly manpower plan planning process and communicate with finance department and the concerned directors.
• Source candidates for vacancies through newspapers, recruiting websites, emails, hard-copies and head-hunting.
• Advertise available vacancies on recruiting websites and newspapers and send circulars for internal vacancies.
• Sort CVs both hard and soft copies and update the database on continuous basis.
• Short-list candidates for each vacancy, coordinate candidates’ testing with testing center, and contact candidatesaccordingly.
• Arrange and conduct interviews for all vacancies and evaluate candidates in cooperation with technical parties.

Queen Alia International Airport

• Review CVs, sort them and create a short-list for current vacancies.
• Arrange for interviews with possible candidates.
• Attend and conduct interviews, evaluate candidates in cooperation with the Talent Acquisition Section Head.
• Assist in preparing needed statistical analysis regarding recruitment needs and budgeting.
• Assist in sending circulars for employees on different occasions.
• Attend and prepare for new employees orientation sessions.

Amman

• Part of the human resources department re-engineering team.
• Model work-flows using ARIS software.
• Assist in modelling and re-engineering of processes in Al-Ahli bank project.
• Part time translator for passports e-government project.

Bachelor Of Science (Bsc), Industrial Engineering

Activities and Societies: Runner-up for students' union for year 2010. Member and leader of Kaizen academic group in industrial.

High-School, Scientific Stream