The New Car Sales Manager is responsible for planning, organizing, and managing the activities of the New Vehicle Sales Department, achieving new vehicle unit sales and PVR, managing the performance of the associates in the department, and achieving 100% Customer Satisfaction. Job Responsibilities: Desk deals for maximizing gross profit, bank buy ability and achieve New Vehicle Unit and PVR Budget. Assist Sales Associates in the potential closing of car deals. Complete trade appraisals for the dealership. Oversee the efforts of vehicle Sales Associates to enhance the dealership image, the customer experience and achieve 100% Customer Satisfaction. Maintain autoXchange with pictures and book sheets and assist the Sales Managers, e-Commerce with online pricing. Work with Sales Associates on programs that will increase the vehicle gross and increase F&I penetration. Forecast daily and monthly goals for the department and strive to meet them. Complete customer follow-up as outlined by AutoNation standards. Monitor all three areas of Traffic: Showroom, E-Commerce, and Phones. As directed, contribute to and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce. Conduct daily and weekly sales meetings, to include training. Work with General Manager and General Sales Manager on the new vehicle inventory to be carried by color, model, and equipment, based on sales, auto exchange, and market analysis. Assist in managing controllable expense elements for the New Vehicle Department. Assist in the operation of F & I back-up with credit bureaus, on-pays and properly filled out forms and deal packs.

Oversee daily operations of Business Development Center. Recruit and train Business Development Center agents. Run daily/weekly/monthly BDC reports and track results. Prepare individual call results report for each agent for measurement. Train BDC Representatives through review of call conversations and outcome. Review performance and develop improvement actions. Determine customers to contact based on current manufacturer incentives as well as dealer marketing initiatives. Review performance of department; develop and implement improvement/action plans as required. Interface with other department managers to maintain open lines of communication between all departments. Participate in dealership management meetings as needed.

Provided superior customer service before and after the sale had taken place while maintaining a client base of over 700 customers. Specialized in Toyota's Hybrid Synergy Drive.

Specialized in retail sales in new and pre-owned Hondas.

Specialized in retail sales of pre-owned Toyotas and all other pre-owned makes and models.