Dana Bender, MS, NBC-HWC, CHES, ACSM, RYT, ACEDana is a wellness and fitness professional with extensive experience in health and wellness account management, employee wellness, and strategy and operations. Demonstrated success in program and facility management, program development and project implementation, staff management, and managing client/vendor/broker relationships. Dana is currently working as a Wellness Strategy Manager for Vitality Group in their client relations team. As a remote Vitality Wellness Strategy Account Manager II at Vitality Group, I manage a portfolio of client accounts utilizing Vitality’s wellness platform. I am responsible for the overall satisfaction of assigned clients while retaining and growing their book of business. I am responsible for cultivating and sustaining strong client relationships, leveraging data to provide strategic business recommendations to enhance engagement, and helping clients achieve key performance indicators. My role also involves providing project management and administrative support related to vendor implementation, reporting, eligibility files, RFP/contract renewals, and platform configuration to ensure optimal customer satisfaction and successful program execution.Prior to this, Dana was a Program Manager II for HealthFitness. In this role, she was responsible for the development, roll-out and execution of a strategic business plan while managing facility and account/program operations (e.g. virtual/ onsite facility & staff operations, member/ client/ vendor relationship management, virtual/ onsite programming, etc.) for a multi-tenant employee fitness and wellness program. Additionally, she identified employee needs and engagement strategies, and tracked, measured and presented data to clients. Operationally, she led virtual/ onsite programming and coordinates special events, classes, and webinars. EDUCATION:MS in Clinical Health Psychology and CounselingBA in Health Promotion and Fitness Management. EXPERIENCE15 years in customer service-related roles10 years in presenting data to stakeholders10 years in client/broker/vendor account management (B2B)8 years of onsite wellness program and fitness facility management3 years overseeing a book of business of large-market clients3 years Salesforce CRM tool utilizationADDITIONAL National Board Certified Health & Wellness CoachSpeaker & Published Writer Higher Education Adjunct Faculty ProfessorVarious fitness certifications