Dana Burnside Email & Phone Number

Pineville, Louisiana

NERC CIP Compliance Specialist responsible for monitoring, developing, and implementing compliance activities with NERC and SERC standards for Cleco Corporate Holdings LLC and its subsidiaries or affiliates registered with NERC. Track revisions to the NERC CIP Standards and ensure the organization has the appropriate controls in place for compliance with NERC CIP Standards. Design and implement CIP internal controls for NERC CIP-002 through NERC CIP-014 standards’ and implementing oversight activities to ensure evidence is properly documented and stored. Prepare Reliability Standard Audit Worksheets (RSAW) and collect/provide appropriate evidence to show compliance with NERC standards. Design new operational processes and streamline existing processes, including the documentation of related procedures, to support sustainable compliance with NERC standards.Create mitigation plans as appropriate to address compliance gaps, including input into mitigation strategies and approaches; development of Regional Entity approved mitigation schedules. Provide input and assist with the submission of self-reports, self-certifications and other required filings. Prepare Inherent Risk Assessments pre-audit preparation activities, support NERC CIP compliance on-site engagement manager. Provide guidance in the design of internal controls and risk assessment for assigned standards. Provide strategic support to outline the financial and/or operational impact of NERC reliability standards.Implement oversight activities to ensure NERC and SERC Compliance materials are handled expeditiously. Represent Cleco in audit preparation, delivery of evidence and respond to audit data or evidence requests.Provide technical guidance to achieve and maintain compliance with applicable NERC/SERC Standards.

Houston, Texas Area

Technical Business Analyst Supporting Salesforce application and other proprietary business applications. Responsible for partnering with key users, business leads, and project sponsors to understand the needs of the business, document them (via requirements documents, use cases and process diagrams), and determine the appropriate most cost effective short and long term solutions to meet them.Act as a liaison between business users and the Technology team to resolve technical issues.Interface with technology team during development to validate the solution against the requirements.Serve as an internal point of contact for the Technology team whenever requirements need to be clarified.Influences the decision making process through effectively presenting concepts and project overviews to vendors, technologist, and management.Manage implementation of new/upgraded systems for several business cycles, until steady state is reached – including software testing and user training.Prepare user documentation/training and/or operating procedures as necessary.Evaluate user requirements and implement working solutions through: system design, analysis, testing, training, and documentation.

Houston, Texas Area

Responsible for overall project planning and system development for the US SCADA Consolidation Project. Support the Migration from Telvent, Citect and Wonderware SCADA System to the CygNet SCADA Application.Provide Project Management support for Data Center Infrastructure related components of US SCADA Consolidation including but not limited to Anti-Virus, Citrix, Active Directory, Storage Server and Workstation Builds, Backup and Patching Strategies, Middleware and NetApps.Provide vision and leadership to Maintain IT standards for all aspects of Enterprise Architecture and initiatives in conformance to corporate standards and guidelines. Responsible for supporting CygNet Applications and documenting business, stakeholder, functional and transition requirements for Information Services and Infrastructure, Gas Control, Measurement and Field Sites.Provide vision and leadership to Maintain IT standards for all aspects of Enterprise Architecture and initiatives in conformance with corporate standards and guidelines. Facilitate Internal Stakeholder requirements review and design approval.Collaborate with Vendor Partners to ensure deliverables align with the TransCanada Vision and Strategy.Coordinate with TransCanada IT Resources for Network and Infrastructure deliverables.Assist in overall project planning and system development opportunities. Provide Project Management support for US SCADA ConsolidationProvide vision and leadership to Maintain IT standards for all aspects of Enterprise Architecture and initiatives in conformance to corporate standards and guidelines. Create Decision Documents to record strategic changes and major solutions adopted by the project team.Create Turnover documents, Write Knowledge Base Articles to transition support from the project team to the TransCanada Service Center.Ensure Workforce and ART are configured to support New User Administration.

Houston, Texas Area

Sr. Business Analyst responsible for gathering business and functional requirements for a U.S. debit/ATM network and payment services company. Responsible for process improvements for EPMO Mandates Tracking for compliance with mandates for Visa, MasterCard, NYCE, Star, and other global payment networks. Responsible for Release Projects and Off-Cycle Projects and non-release projects. SharePoint Designer, SharePoint Data Owner, SharePoint Hierarchy Manager responsible for creating and managing custom SharePoint 2013 content. Key resource in EPMO Portfolio Management Process. Partner with Products team to initiate new project requests via proposal preparation. Participate in departmental proposal reviews to document the function team and operational team impacts when adding or removing project scope items. Highly engaged in Debit Portfolio Performance for emerging payment solutions which include AFT/ACT Payment Processing, Chip Card Enablement, Tokenization, Digital Wallet Solutions, Interchange Fees and Settlement. Approve detailed design documents for business applications and data warehouse deliverables. Responsible for ensuring the IT solution delivered meets the needs of the business. Perform trace of High-Level Design and Test Cases to Business Requirements and work with technology to mitigate any gaps. Create business requirement documents, create process workflows and test scenarios so align with the business vision.Responsible for business-alignment and knowledge transfer around the content to be added to release guides ISO Specifications, functional design documents and other technical documentation across all key stakeholders.Create Change of Scopes as necessary to ensure changes are documented and effectively integrated into the project.

Houston, Texas Area

Senior Business Analyst on SAP Divestiture and Integration Project. Served as Liaison between Divestiture Office and project delivery team to harden the project scope and build a roadmap for IT development and implementation of the project. First Line of Defense for Supply Chain and Human Capital Management and Security Functional Teams.Worked with Functional Leads on the Master Data Carve-Out Rules for Customer Relationship Management (CRM) specifically OTC Order to Cash, Supply Chain Management (SCM), Human Resources, and Finance (FI).Helped to gain consensus on business and technical decisions to ensure appropriate resources were prepared to deliver high quality results. Responsible for communicating functional requirements to third party vendor, documenting issues and risks and collaborating with change management and communication teams to support business readiness. Gathered Requirements for EDI configuration for multiple product service lines. Coordinated with the business to understand the business requirements. Documented requirements for SAP HCM.Coordinated with functional leads and other project resources to ensure project scope was delivered on time. Created Test Scripts and performed functional testing to ensure the solution delivered met the needs of business.Migrated Active Directory accounts for divested users and converted the accounts to external AD/XNET profiles using SAP iDocs, SAP PI Interface, SAP Changelog and Oracle Identity Management.Supported Unstructured Data Project for Supply Chain Processes: Documented business requirements to identify approved data for divested companies stored using network shared folders and SharePoint sites for Halliburton Supplier Network. Submitted requests to stand-up file shares for HSN User Set-up Utility, Business Intelligence Reporting and Active Directory User Setup File uploads. Identified SharePoint Administrators.

Houston, Texas Area

Operated in blended Project Lead/Sr. Business Analyst/OCM Role for Fortune 500 Oil & Gas Company. Facilitated discussions to define business process and system requirements, translate the business requirements into system solutions and communicated the requirements to development.Responsible for process improvement and process re-engineering of core business processes to achieve the goals & vision and improve operational efficiency. Created operating procedures, and user reference guides to support project delivery. Created process workflows using Microsoft Visio and ARIS Modeling to document the AS-IS and TO-BE state of the process.

Houston, Texas Area

Responsible for consolidation and streamlining business processes across 7 pipelines implementing US Pipeline Transactional Systems. Agile project delivery methodology utilized. Perform Business Analysis activities for Contracting, Nominations & Scheduling, and Billing commercial applications on the US Pipelines Transactional System project. Created Business Process Modeling using the ARIS Modeling Tool. Wrote User Stories in Team Foundation Server TFS. Wrote Automated FIT Tests. Created Test Strategy documents.

Houston, Texas Area

E-Commerce Business Analyst and Subject Matter Expert for Remittance, Finance, and Billing Service Towers. Involved in projects from initial discovery, through Planning, Requirements Gathering, Analysis and Design, and Testing and Implementation.Gathered Business Requirements, Facilitated meetings, and workshops in support of the system development life cycle for software applications used in Utilities. Successfully Implemented paperless billing solution Electronic Bill / E-Bill, Standardized Remittance Coupon, and OCR scan line changes, Automated Refund Processing, Remittance Automation implemented to eliminate manual posting of customer payments. Platform Consolidation, Lockbox Migration, Banking Consolidation.

Dallas/Fort Worth Area

Call Center Supervisor on Fiber to the Premise project. Managed a team of Fiber Support Analyst, Network Technicians, Provisioning Fallout and Jeopardy Off-line Analysts. Business Stakeholder, assigned to cross-functional project teams. Responsible for communicating business functional requirements to the project team.Supervised daily operations of a fast-paced, growing call center; delivered exceptional customer service to clients. Provided coaching, development, and training to a team of highly skilled Product Support Specialists. Monitored schedule adherence, Tracked attendance, Monitored SLAs.Performed Quality Call Monitoring using Witness quality monitoring for team in order to ensure quality service and customer satisfaction, and that business objectives are achieved. Monitored schedule adherence and submit exceptions. Tracked team's attendance and communicate changes to the Resource Management Team to ensure accurate account of payroll hours. Monitored call volume and service levels, and assign workload to ensure associates remain productive.

Dallas/Fort Worth Area

Gathered requirements for Salesforce solution. Configured and deployed Salesforce to customer facing sales team. Provided ongoing Salesforce support to a national team. Responsible for migrating projects from development to Production Support post warranty. Performed Implementation, and Support of Web Based Applications. Subject Matter Expert for multiple proprietary software applications. (SME) SAP R/3, Pepsi Hand Applications, Siebel Sales-Pad, Cashering, Profit Max, Essbase, Horizons, Hyperion, Multi-Customer Re-route. Network and System Administrator Technical Skills Utilized; Infrastructure Process & Procedures Skills; 5 years SAP R/3 Subject Matter Expert, 8 years of experience with UNIX, Mainframe, Windows operating systems, DB2, Oracle, SQL Server database management system administration problem resolution.Worked with development team on the implementation of change management solutions. Performed Business Validation of solutions, to insure they aligned with the business and operational requirements.

Master'S Degree, Security Management Cyber Security, 3.64

Masters in Security - Cyber Security Concentration

Master'S Of Science Data Analytics -, Computer Science, Statistics, Data Analysis, 3.6

Activities and Societies: UHD Data Analytics Society, DAMA-Houston, DAMA International.

Bachelors Of Applied Arts And Sciences (B.A.A.S.), Applied Administration, 3.53

Activities and Societies: National Society of Leadership

Associate Of Arts And Sciences (Aas), Network Admin And Support (Unix/Linux), Gpa 3.8