Dana Canaday Email & Phone Number

United States

Augusta, Ks

Contracts, change orders, lien waivers, buy outs, purchasing

Set up and maintain item and vendor information. Utilize designated reporting procedures to monitor and maintain in-stock branded product inventories to match seasonal demand of catalogs, as well as requirements for branded production and office/warehouse supply needs. Determine and arrange freight for in-bound purchase orders, including arrangements for imported products. Collaborate with merchandising staff on new catalog processes, as well as to resolve issues with products in current features. Communicate with vendors to ensure PO acknowledgement and tracking information, product replenishment and questions, receiving discrepancies and invoice variances. Communicate with receiving the priority receivers for a given date. Resolve missing and short/long shipments and all other needs that arise. Order entry for international customers and partners. Prepare international shipping documents. Research import and export regulations specific to food. Coordinate international shipments. Work with suppliers to gather all pertinent documents required for exporting goods.

Responsibilities include managing team of up to 7 employees who take inbound calls, processing customer returns, reshipments, credits, escalated customer calls, assigning daily tasks and team projects, training, quality assurance of customer service calls, scheduling, and coaching.Drop Ship CoordinatorResponsibilities include taking incoming customer service calls and assigning and following up with daily tasks associated with call center quality control points. I am also responsible for daily transmission of all orders that ship from our purveyors. This task also involves entering tracking, following up with claims, identifying trends, maintaining spread sheets, and verifying invoices. My role in the call center has given me valuable knowledge about product information and Assist knowledge.

Responsibilities include managing team of up to 7 employees who take inbound calls, processing customer returns, reshipments, credits, escalated customer calls, assigning daily tasks and team projects, training, quality assurance of customer service calls, scheduling, and coaching.Drop Ship CoordinatorResponsibilities include taking incoming customer service calls and assigning and following up with daily tasks associated with call center quality control points. I am also responsible for daily transmission of all orders that ship from our purveyors. This task also involves entering tracking, following up with claims, identifying trends, maintaining spread sheets, and verifying invoices. My role in the call center has given me valuable knowledge about product information and Assist knowledge.

Basic book keeping including keeping ledger, invoicing clients, receiving payments, paying bills. Assistant to Operations Manager which includes duties such as purchasing, receiving freight, and other administrative duties. I am also responsible for purchasing and inventory of office supplies, maintaining interiors library, helping with phone calls, and other administrative duties.

I answered a multi-line phone system, order supplies, inventory, file management, prepare invoices for mailing, receive checks and prepare them for deposit. I have implemented a new catalog library and filing system.

Accounting, Senior

Biology

Advanced Diploma

Advanced Diploma