Dana Canby Goodwin Email & Phone Number

Raleigh, North Carolina, United States

Manages and implements Visit Raleigh’s public relations strategies and media inquiries including consumer and trade media relations, community efforts, familiarization tours, and internal communications. Executes the bureau’s travel trade programs to advocate for Raleigh as a travel destination in key domestic and international markets. Programs include consumer-focused public relations and marketing initiatives including content creation, tradeshows, sales missions, familiarization tours, agent trainings, advertising, and other initiatives aimed at travel trade operators and agents, media, and consumers/travelers. Responsible for community awareness and engagement efforts including generating positive exposure for the work and value of the organization to stakeholders and industry partners.

Raleigh, North Carolina, United States

Provided the highest quality of customer service to event and meeting planners, convention attendees, exhibitors, vendors, and all others associated with the successful functioning of a convention or meeting. Maintained knowledge of Wake County hotel/event facilities in addition to other local community resources to fulfill the needs of the meeting planner. Documented services activities in Customer Relationship Management database (CRM) such as Simpleview CRM.

Raleigh-Durham, North Carolina Area

• Direct exposure to planning, coordinating, and executing foundation events with joint work experience with veteran event planners.• Attained relevant database management skills using Microsoft Excel, Word, PowerPoint, and planning software.• Successfully practiced client relationship management as well as venue management.

Raleigh, North Carolina, United States

•Supervised elementary aged children within recreational youth programs. •Scheduled and programmed recreational activities that further developed the children as well as the youth programming in the City of Raleigh. •Guided children through recreational activities while ensuring their safety and an overall positive experience with the City of Raleigh Youth Programs.•Utilized Microsoft Office for programming daily.

Raleigh-Durham, North Carolina Area

• Promoted an environment of consistency and strong work ethic through strong leadership.• Practiced consistent customer service to ensure satisfaction. • Conducted extensive diligence to ensure all store procedures are followed properly.

Raleigh-Durham, North Carolina Area

• Gained knowledge of all aspects of the tourism/hospitality industry and enhanced understanding of the functionality of a Convention and Visitors Bureau. • Assisted Services Department with visitor and group needs including, but not limited to, pre and post event arrangements, preparing supporting materials, and distributing informational resources. • Audited and updated the visitRaleigh database by managing inventory and partner listings, which ultimately improved the accuracy and legitimacy of the online system.

Bachelor Of Science - Bs, Parks, Recreation And Tourism Management

Tourism Management, Sophomore

Study abroad Semester in Finland.