Dana Cuomo Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Responsible for managing key fraud functions including Credit Abuse, Synthetic Fraud, 1st and 3rd Party Fraud, and payment risk strategies. Evaluate the quality or effectiveness of current fraud and credit abuse tools by leveraging analytical tools to solve complex business problems and create automated routines to proactively detect data drifts and.

Charlotte, North Carolina, United States

Technical Expert that partners with Auto business and Credit Risk leaders within Consumer Lending and Corporate Credit to design and execute on a credit risk framework to support new credit underwriting policy and decisioning framework that will be defined with new technology, workflow, policy controls, data and decisioning approach. - Provide auto lending.

Charlotte, North Carolina Area

Support lead for a total staff of 180 contracted employees and 35 STAR employees. Provide leadership oversight while completing ongoing research of highly sensitive material. Identify gaps in process, support data validation, and drive performance to meet service level agreements. Create policy and procedure guides to support the line of business..

Charlotte, North Carolina Area

Lead multiple projects for enhancements within secured and unsecured underwriting to mitigate risk and ensure consistency amongst the department. Responsible for conducting interviews, mentoring newly hired lending managers, implementing process efficiencies and work with our legal, risk and compliance partners to create processes that are compliant with.

Charlotte, North Carolina Area

Managed a department of customer service associates in a contact center environment to assist with first call resolution. Responsible for staffing, customer experience, and operations to meet service level agreements. Partnered with GM corporate office to build process flow and identify most efficient and effective way to handle OnStar customers. - Manage.

Charlotte, North Carolina Area

-Responsible for over 3500 Appraisers and 4500 Real Estate Professionals/Brokers. -Serve as the primary contact between the business unit and its designated external services providers within area of coverage. Communicates with internal staff to understand project needs, importance level and impact of the needs.-Develops and implements strategies to manage.

Manage consumer loan underwriters in a contact center environment for unsecured lending. Facilitated new hire curriculum in a 4 week course for banking, customer service, and lending-Manage a team of 1 Team Lead and 15-20 team members-Recipient of 5 Customer Excellence Leadership AwardsFacilitator/Training and Development-Facilitated approximately 750.