Dana (Dee) Wendt Email and Phone Number

- Managing a portfolio with an annual revenue of 3 million- Acquire a thorough understanding of key customer needs and requirements- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives- Serve as the link of communication between key customers and internal operations teams- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Drive and manage the customer service team to ensure daily KPI targets are met- Liaise with internal teams to ensure efficiency in settlements and bank processes- Completing work in a high energy fast paced environment, delivering the highest level of service to all clients- New employee training- Daily reporting to customer service team- Preparation of rosters- Real time monitoring of customer care teams performance- Weekly quality control auditing

As an Assistant I support the Licensed Conveyancer at Paramount Conveyancing in the management of their tasks at hand by actioning legal procedures as directed whilst complying with all Conveyancing laws, policies and procedures. Whilst dealing effectively with clients both over the telephone and in person it is important to ensure that all our clients receive the best possible service at all times. One important role is maintaining accurate and up to date records on all client files at all times for the benefit of all parties and team members. Being an Assistant at Paramount Conveyancing also includes:- Data entry using Conveyancing Manager- Reviewing and answering additional enquiries- Property Certificate and Title searches- Liasing with clients, solicitors and financial Institutions- Requesting additional information from third parties (if needed)- Preparation of Legal Transfer Documents- Preparation of bills and final settlement letters- To undertake Administrative Duties such as typing, faxing, reception and booking appointments

As an Early childhood educator at Gowrie victoria my role consisted of caring for the social, emotional, physical and educational needs of infants and young children. My role at Gowrie consisted of:- Planing and Implementing Developmental programmes based on observations of individual children- Observing and recording children's growth, behaviour development and discussing these observations with parents- Accommodate the parent's instructions for daily routines- Implementing the use of Indoor/Outdoor program- Supervising of students as well as training new staff members- Implementing Gowrie Victoria's policies and procedures at all times- Performing first aid, asthma and anaphylaxis procedures in any medical situation- Integrating children with special needs into the programme modifying the programme and the physical environment if necessary- Supervise children's play ensuring their physical safety at all times- Maintaining a clean, safe and engaging environment- Supervising children on excursions within the Melbourne CBD

I started with the ALH Group as a wait staff member at the Village Green Hotel. After a couple of years I was given the opportunity to work as a Supervisor within the Village Feast, Cafe and Function Room. Working for a large company with such a fast paced environment could be quite challenging however it was a rewarding job where I learnt a lot of skills and dealt with new and regular customers on a daily basis. My role within the ALH Group consisted of: - Acting as a Duty Supervisor responsible during service times on a rotation basis- Children's Party co-ordinator- Bar tending - Ensuring all customers are satisfied at all times by dealing with any special requests, issues and complaints as they arise- Assist with monthly stocktake- Undertake training of new staff- Liaise with Chefs on a daily basis in respect of dining room activity- To assist with maintaining high standards of quality control, hygiene, and health and safety front and back of house