Dana Doss Email & Phone Number

Chicago, Il, Us

Administering and maintaining customer master billing information. Generate various customer billings, through running a series of system job and error resolutions. Properly account for revenue adjustments and month end accruals associated with certain bill types.Reviews certain customer invoices that meet SOX thresholds to ensure revenue is properly recognized.

Stamford, Connecticut, Us

•Responsible for reviewing and negotiating complex software and hardware licensing, terms and maintenance agreements.•Establish relationships with vendors, resellers, and internal business contacts including IT, Procurement, Finance and Legal.•Negotiates with suppliers on consolidating, co-terming, discounts and adding value benefits; achieving cost saving/avoidance.

Atlanta, Ga, Us

• Responsible for daily activities of the billing department• Ensure that all processing is completed in a timely, accurate and efficient manner• Update customer billing profiles for new contracts and contract changes• Remedy disputes, discrepancies and uncertainties concerning customer profiles, billing and invoicing• Aim to reduce billing disputes and improve the quality of billing• Special projects as assigned by supervisor

St. Louis, Missouri, Us

• Liaison between 60+ operating groups and vendors to recommend service needs in relation to IT/telecommunications• Developed and facilitated collaborative working relationships with Finance, Corporate Risk, Legal, Information Security and Implementation teams through communications and timely reporting of changes in critical business matters• Contract negotiations for IT services, maintenance, hardware, software and software licenses• Monitored contract performance, KPIs and SLAs and completed credits for missed SLAs• Interfaced with legal on all IT/Telecom contract renewals• Partnered with Information Security and Compliance for new services • Managed IT/Telecom budgets for North American and Canada• Built positive relationships with vendors while balancing business needs• Initiated proactive measures with vendor to begin audit prior to receipt of physical invoice• Organized and monitored accounts by creating reminders for scheduled contractual credits and resolving past due credits• Migrated all paper invoices to electronic billing proper format to upload into Oracle for internal charge back to business units• Trained new hires and newly promoted managers about company history, operations and introduced them to Senior management

St. Louis, Missouri, Us

• Audited and approved telecommunication related invoices for Corporate, IT and Contact Center ($100M) and coded them appropriately for payment and internal charge back• Interfaced with other departments and management on issues. Escalated both internally and externally as needed to achieve results while serving as a liaison for customer or carrier orders• Responsible for all wireless invoices, ensuring correct internal bill back in Oracle to departments• Partnered with Finance to ensure budgets were on target for each internal P/L• Developed and maintained close working relationship with key stakeholders• Ordered maintenance, software, wireless and wire line equipment, software and services• Responsible for the deployment and retrieval of work stations for remote employees• Consolidated billing after acquisition of multiple cable companies• Audited invoices to ensure accurate reflection of requested contracted services, support, equipment and connectivity• Measured, logged and reported invoice processing intervals to ensure accurate and timely submission of payment• Inventory management, repair/replacement, upgrades and deployment of tablets across North America including Canada• Awarded for process improvement and automation of global tablet deployment

St. Louis, Missouri, Us

• Responsible for the overall budget of the group office• Developed departmental Standard Work and Procedures documents• Collection of past due balances for Accounts Receivable • Data entry of a high volume of vendor invoices for maintenance, glass repair, body shops and dealerships• Developed AP training materials• Reconciled monthly statements and ran monthly reports• Processed daily pay cycle in Oracle/PeopleSoft for the check run and distribution of payments• Covered the front desk

St. Louis, Missouri, Us

Acted as liaison between state license departments, internal traffic team and rental locations while handling registrations for 6000 rental vehicles for Missouri and Illinois. Prepared lease contracts for short term lease customers. Managed monthly license plate reports and prepared 1099's.

St. Louis, Missouri, Us

Provided administrative support to 3 Corporate Rental Managers that oversee 28-30 groups across North America. Made travel arrangements for monthly group visits, created end of month reports, presentations and performance matrix reports for open positions in their groups.

St. Louis, Missouri, Us

Answered 800 line making car rental reservations.