Dana Doy Email & Phone Number

United States

• Primary laboratory consultant responsible for supporting WAM and CWS customers through implementation, on-site instrument and workflow training and support to deliver an efficient and successful customer experience of.
• Supports complex WAM and CWS implementations includes all aspects of build, testing, training and analyzer implementation with limited direction
• Lead implementation process and product introduction into customer sites/laboratories; work with customer to take ownership of the instrument and assisting them with meeting regulatory and validation requirements
• Perform troubleshooting on issues related to middleware or instrument performance designed to improve customer self-sufficiency; diagnose probable causes, systematically eliminate alternatives and provide solutions.
• Implements WAM to include rules writing, server configuration, validation testing, and all other support functions; able to manage multiple projects from routine to complex
• Ensures validation testing protocols are followed and proper results documented

• Primary responsibility for managing project load of Middleware Projects and implementation of analyzers
• Thoroughly investigated, and escalated WAM issues promptly including documenting troubleshooting steps and results in appropriate locations for historical access
• Supported multiple remote activities in one week when workload allows; perform analyzer implementations applications
• Provide appropriate training for the customer on newly installed instruments; manage the implementation process to meet customer expectations and timeline
• Worked directly with customers to implement changes to middleware; collect, interpret and refine technical requirements
• Collaborated with product managers, analysts, and customers on application requirements including participating in application documentation, training, and deployment efforts

Tacoma, Washington, United States

• Identified correct instrument operation using established procedures and quality control checks and monitoring
• Performed basic instrument and equipment troubleshooting and correlations every six months
• Performed manual differentials for the identification of white blood cells and red cell morphology; analyzed blood cells by counting and identifying cells, using microscopic techniques and procedures
• Performed and documented preventive maintenance and quality control procedures
• Scheduled calibration testing, evaluation, and documentation as well as performed routine and preventative maintenance on laboratory equipment and instrumentation
• Performed maintenance, repair, and validation of laboratory equipment and software