Dana Doy Email & Phone Number

United States

Primary laboratory consultant responsible for supporting WAM and CWS customers through implementation, on-site instrument and workflow training and support to deliver an efficient and successful customer experience of the Sysmex solution. • Supports complex WAM and CWS implementations includes all aspects of build, testing, training and analyzer implementation with limited direction•Lead implementation process and product introduction into customer sites/laboratories; work with customer to take ownership of the instrument and assisting them with meeting regulatory and validation requirements•Perform troubleshooting on issues related to middleware or instrument performance designed to improve customer self-sufficiency; diagnose probable causes, systematically eliminate alternatives and provide solutions. • Implements WAM to include rules writing, server configuration, validation testing, and all other support functions; able to manage multiple projects from routine to complex• Ensures validation testing protocols are followed and proper results documented• Develop and implement training programs for customers in alignment with technical services to maintain desired levels of customer satisfaction • Responsible for identifying and communicating critical gaps, product issues, complaints, and recommending potential improvements to the process. Responsible for supporting the systems assigned for follow up to meet business demands. Accomplish results individually and in collaboration on teams and work groups.• Consistently recognized for efficient and successful management of high-profile accounts while exceeding customer expectations

Primary responsibility for managing project load of Middleware Projects and implementation of analyzers•Thoroughly investigated, and escalated WAM issues promptly including documenting troubleshooting steps and results in appropriate locations for historical access•Supported multiple remote activities in one week when workload allows; perform analyzer implementations applications•Provide appropriate training for the customer on newly installed instruments; manage the implementation process to meet customer expectations and timeline•Worked directly with customers to implement changes to middleware; collect, interpret and refine technical requirements•Collaborated with product managers, analysts, and customers on application requirements including participating in application documentation, training, and deployment efforts•Maintained a strong understanding of technology and its application to achieve business objectives•Performed analysis, investigation, and remediation of applications and systems partnering with vendors

Tacoma, Washington, United States

• Identified correct instrument operation using established procedures and quality control checks and monitoring• Performed basic instrument and equipment troubleshooting and correlations every six months• Performed manual differentials for the identification of white blood cells and red cell morphology; analyzed blood cells by counting and identifying cells, using microscopic techniques and procedures• Performed and documented preventive maintenance and quality control procedures• Scheduled calibration testing, evaluation, and documentation as well as performed routine and preventative maintenance on laboratory equipment and instrumentation• Performed maintenance, repair, and validation of laboratory equipment and software• Maintained appropriate documentation for State guidelines• Demonstrated accurate and timely performance, interpretation, and reporting of patient testing• Operated laboratory information system effectively to enter and retrieve patient data• Performed routine chemistry, hematology, coagulation, and urinalysis testing• Verified results and quality control data for accuracy and reliability• Provided consultation for Outreach Laboratory Services