Performs administrative and office support activities for the school owners/teachers. Duties include fielding telephone calls, word processing, creating and updating enrollment paperwork, creating spreadsheets and presentations, filing, helping with field trips and other duties as may be needed.

Responsible for maintaining report inventory for the Sales team, including analyzing, generating, validating and updating sales metrics such as utilization and historical trending to show group savings over time. Built customized ad-hoc reports for both internal and external presentation. Sales team lead on corporate-level Salesforce.com projects, including the development of new functionality as well as updating and maintaining data integrity. Trained users on new features and facilitated structured testing scenarios.

Created contracts and booklets for new and renewing accounts. Responsible for timely filing of documentation with the Office of the Insurance Commissioner for assigned new and renewing business. Maintained communication with the Sales team, Group Database Management team, brokers and clients regarding the creation of contracts or booklets, including troubleshooting any customization issues.

Responsible for customer support/troubleshooting and responding to merchandise or technical inquiries, as well as responding to hardware, software and system set-up questions. Assisted customers in purchasing hardware, software and other peripheral equipment.

Received incoming customer calls regarding film orders. Tracked computerized customer orders and resolved customer concerns. Traveled to all satellite labs to train local field staff in procedures and ensure that local guidelines and procedures were being implemented. Responsible for maintaining all onsite computers, which included responding to calls requesting software and hardware support, troubleshooting, repair and replacement of office PCs, terminals, and infrastructure.Promoted to supervisor; responsible for following up with customers to assist in problem resolution.

Responsibilities included receiving and accounting of all incoming receivables, as well as maintaining and replenishing inventory.

Call Center:Responsible for resolution of customer quality concerns and late deliveries, as well as scheduling and break rotations for employees on shift; daily computer backups to mainframe.Delivery Unit:Product quality and inventory control; preparation of product orders for the unit manager; transmittal of all daily sales information to the sales office; routing and scheduling of deliveries; and store closure activities/maintenance.