Frisbo is the smart e-fulfillment platform with the largest presence in Europe, which manages the storage, packaging and delivery of online store orders.The service is available for e-commerce businesses that are selling local and also are looking to expand in other markets around Europe, by offering them flexibility and fast scalability.

• International REALTOR, member of National Associations of REALTORS and Asociatia Profesionala a Agentilor Imobiliari din Romania.• Completion of trade deals for properties with values over €300,000.• Developed the internal operating policies and procedures of the company.• Develops annual operating budgets and forecasts, sales and marketing plans and managed procurement operations.• Leads brokers’ meetings and performs trainings for real estate agents.• Prepares comparative market analysis for company’s clients.• Acts as a real estate broker and generates property listings, identifies and engages prospective customers, and servs as liaison between buyers and sellers, landlords and tenants. • Consistently acknowledged for excellent customer service and relationship building, with positive impact on the company’s referral network.

• Managed over 30 employees within the Sales, Call Center, Key Accounts, Marketing and PR departments.• Developed departmental teams via effective organizational structure, recruitment, training, continuous review and realignment with company objectives; minimized staff turnover.• Developed and maintained effective B2B relationships with all key clients in order to ensure the highest possible customer satisfaction.• Effectively designed custom services to tailor fit clients’ needs, while working within budgetary requirements.• Responsible for quarterly and annual sales department budgets. Reviewed operational records and reports to project sales and determine profitability. Planned and calculated advertising budgets and sales representatives’ bonuses.• Negotiated supplier offers for managed departments.• Worked closely with the team that developed the website, social media content and sales materials. Implemented regional and national marketing campaigns through print and internet advertisements, event sponsorships, press releases, window displays and social media content distribution.• Defined the internal company processes and flows which were critical in the development of an ERP. Key Achievements: Developed strategic and operational sales plans which resulted in a 116% compound annual growth rate of revenues from 2015 to 2017.

• Developed and maintained B2B client relationships, building rapport as a personable and trusted representative.• Presented, promoted and sold services in accordance with company policies and procedures to achieve monthly, quarterly and annual sales targets.• Led negotiations, prepared contracts and monitored their progress and completion.• From 2011 onwards, coordinated a team of 3-5 employees and created a culture of sales professionalism and strategic sales goals, tailored to market demand.• Promptly addressed all customer requests, questions and complaints.Key Achievements: Spearheaded communication with client to understand pain points. Increased sales and customer retention.

• Assisted senior sales representatives in managing client accounts, generating leads, and maintaining customer relationships.• Organized meetings and appointments with companies to promote services Key Achievements: Developed and maintained productive working relationships with customers.

• Handled 90+ calls daily, with duties including retrieving courier customer order, presenting courier services.• Provided customers with quality assistance through phone calls and e-mails.• Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.Key Achievements: Consistently met performance milestones in speed, accuracy, and volume.