Dana Griffin Email and Phone Number

Fostered an environment in which guests enjoy high levels of service, and employees are motivated to deliver top performance. Managed all operations to ensure, a rewarding work environment for guests, and staff. Selected Contributions: Reduced staff turnover by 15% in 2009, benchmarking a record-setting improvement in staff retention, due to the success of employee-development, and morale-buildingprograms. Elevated store's guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty, while complying with company policies. Served on special taskforce charged with turning around under-performing stores. Trained managers in two struggling stores, and contributed to significant improvements in guest satisfaction, and sales. Resolved challenging problems, improved operations, and provided exceptional member support. Developed team communications and information for sales/ Team meetings. Handled incomming calls, and face to face communications, to address customer inquiries and concerns. Resolved conflicts and negotiated mutually beneficial agreements between parties. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Worked with members to understand needs and provide exceptional customer service.

Responsible for all aspects of running a retail establishment.Was reponsible for opening, and closing the retail establishment, on a daily basis, six days a week. Oversaw inventory by ordering precise quantities of stock and executing corrective actions to driveprofitability. Worked directly with the Owner, to brainstorm, and discuss strategies on how to increase sales. Enforced quality assurance protocols to deliver ideal customer experiences.