Call Center Oversight Manager
Current
Sep 2020 - Present
AeroLeads people directory · profile
Dana Katz Email & Phone Number
Call Center Oversight Manager
at
Lakeview Loan Servicing
1 work email found
@lakeviewloanservicing.com
1 phone found area 781
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Call Center Oversight Manager
Location
Waterloo, Iowa, United States
Company size
Who is Dana Katz? Overview
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Quick answer
Dana Katz is listed as Call Center Oversight Manager at Lakeview Loan Servicing, a with 164 employees, based in Waterloo, Iowa, United States. AeroLeads shows a work email signal at lakeviewloanservicing.com, phone signal with area code 781, and a matched LinkedIn profile for Dana Katz.
Dana Katz previously worked as Mortgage Servicing Consultant at Phh Mortgage and Senior Manager, Escalation Relationship Management at Ocwen Loan Servicing, Llc. Dana Katz holds Bachelor Of Arts (B.A.), Finance, General from University Of Northern Iowa.
Company email context
Email format at Lakeview Loan Servicing
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{first}{last}@lakeviewloanservicing.com
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Profile bio
About Dana Katz
A highly-dedicated and results-oriented financial services professional specializing in the mortgage servicing sector, with extensive experience in operations management, business reviews, policy implementation, staff training/development, performance management, client/stakeholder relations, and business continuity planning. A proven track record of utilizing keen analytical skills and unique industry insights to achieve successful business operations and execution. Excels at building a culture geared toward growing high-performing teams while engaging organically with customers to provide essential services. A driven and dynamic producer who ensures prosperous outcomes for the organization and clients alike.
Listed skills include Mortgage Servicing, Mortgage Lending, Loans, Mortgage Banking, and 20 others.
Current workplace
Dana Katz's current company
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Lakeview Loan Servicing
9 roles
Dana Katz work experience
A career timeline built from the work history available for this profile.
Mortgage Servicing Consultant
Phh Mortgage
Focused on call center process and performance improvement. Achieved significant improvement in service levels, call handle time, adherence and case resolution turn-around time.Provided knowledgeable, strategic support for on-boarding of new escalation call center teams.
Jan 2020 - Mar 2020
Senior Manager, Escalation Relationship Management
Managed daily operations of worldwide escalation call centers located in Iowa, Texas, New Jersey, India, and the Philippines. Achieved monthly KPI's and scorecard metrics for business unit.Prepared Monthly Business Review to summarize departmental results for senior leadership.Fostered customer satisfaction and one-call resolution goals. Directed outreach program for Net Promoter Score and customer satisfaction surveys.Created and monitored Disaster Recovery plans / Business Impact Analysis for department. Responsible for oversight of 100 associates, supervisors & assistant managers across multiple locations.
Mar 2017 - Aug 2019
Manager, Contact Center Escalations
Managed daily operations of stateside escalation call centers in Waterloo, IA & Coppell/Addison, TX. Coordinated hiring, training & implementation of new contact center escalation team in Waterloo site.Achieved customer satisfaction and one call resolution goals.
Feb 2014 - Mar 2017
Customer Care Research Manager
Managed Research and Support functions related to Customer Care call center including: Research (Account research & data corrections) Correspondence (Responses to all written incoming correspondence)Escrow (Escrow analysis & payment adjustments) Support (History & document requests, etc)Mail Desk (Managed incoming/outgoing mail support for call center).Responsible for oversight of 50 associates. Note: Ocwen purchased GMAC Mortgage in Feb '13. Company tenure retained.
Feb 2013 - Feb 2014
Customer Care Research Manager
Gmac Mortgage
Managed Research and Support functions related to Customer Care call center including: Research (Account research & data corrections) Correspondence (Responses to all written incoming correspondence)Escrow (Escrow analysis & payment adjustments) Support (History & document requests, etc)Mail Desk (Managed incoming/outgoing mail support for call center)Credit (Research & respond to credit disputes)Email (Responses to incoming electronic correspondence)
Sep 2008 - Feb 2013
Manager Loan Reconciliation
Gmac Mortgage
Managed the Loan Reconciliation functions in the Waterloo, IA & Dallas, TX sites. Teams responsible to reconcile and correct data discrepancies on newly boarded loans to the mortgage servicing system.Served as liaison between lending channels and loan servicing units.
May 2007 - Sep 2008
Supervisor - Loan Reconciliation/Loan Audit/Payoff Statement Processing
Gmac Mortgage
Supervised teams in mortgage servicing center.Responsible for agent & team performance, meeting department objectives, hiring & firing of team members.Served as liaison between lending channels and servicing operations in Loan Reconciliation role.
May 2001 - May 2007
Collections / Arm'S / Loss Mitigation / Loan Processing
Gmac Mortgage
Various individual contributor roles in mortgage servicing and loan processing center of the Retail Lending division.
Nov 1992 - May 2001
Team & coworkers
Colleagues at Lakeview Loan Servicing
Other employees you can reach at lakeviewloanservicing.com. View company contacts for 164 employees →
JN
James Nelson
Colleague at Lakeview Loan ServicingRiverton, New Jersey, United States
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AM
Alma Mulahasanovic
Colleague at Lakeview Loan ServicingJacksonville, Florida, United States
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JB
Jami Beckman
Colleague at Lakeview Loan ServicingWaterloo-Cedar Falls Area, United States
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AH
Annemarie Howard
Colleague at Lakeview Loan ServicingWarminster, Pennsylvania, United States
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AM
Andrew Mericle, Capm
Colleague at Lakeview Loan ServicingDallas, Texas, United States
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EM
Erin Malinao, Mba, Shrm-Cp
Colleague at Lakeview Loan ServicingElkins Park, Pennsylvania, United States
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JV
John Vincini
Colleague at Lakeview Loan ServicingBeacon, New York, United States
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YS
Yurij Sirotkin
Colleague at Lakeview Loan ServicingDubai, United Arab Emirates
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RG
Roberta Gold
Colleague at Lakeview Loan ServicingLouisville, Colorado, United States
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KG
Kenney Gilles
Colleague at Lakeview Loan ServicingMiami-Fort Lauderdale Area, United States
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James Nelson
Colleague at Lakeview Loan ServicingRiverton, New Jersey, United States
View →
AM
Alma Mulahasanovic
Colleague at Lakeview Loan ServicingJacksonville, Florida, United States
View →
JB
Jami Beckman
Colleague at Lakeview Loan ServicingWaterloo-Cedar Falls Area, United States
View →
AH
Annemarie Howard
Colleague at Lakeview Loan ServicingWarminster, Pennsylvania, United States
View →
AM
Andrew Mericle, Capm
Colleague at Lakeview Loan ServicingDallas, Texas, United States
View →
EM
Erin Malinao, Mba, Shrm-Cp
Colleague at Lakeview Loan ServicingElkins Park, Pennsylvania, United States
View →
JV
John Vincini
Colleague at Lakeview Loan ServicingBeacon, New York, United States
View →
YS
Yurij Sirotkin
Colleague at Lakeview Loan ServicingDubai, United Arab Emirates
View →
RG
Roberta Gold
Colleague at Lakeview Loan ServicingLouisville, Colorado, United States
View →
KG
Kenney Gilles
Colleague at Lakeview Loan ServicingMiami-Fort Lauderdale Area, United States
View →
3 education records
Dana Katz education
Bachelor Of Arts (B.A.), Finance, General
Accounting And Finance
High School Diploma
FAQ
Frequently asked questions about Dana Katz
Quick answers generated from the profile data available on this page.
What company does Dana Katz work for?
Dana Katz works for Lakeview Loan Servicing.
What is Dana Katz's role at Lakeview Loan Servicing?
Dana Katz is listed as Call Center Oversight Manager at Lakeview Loan Servicing.
What is Dana Katz's email address?
AeroLeads has found 1 work email signal at @lakeviewloanservicing.com for Dana Katz at Lakeview Loan Servicing.
What is Dana Katz's phone number?
AeroLeads has found 1 phone signal(s) with area code 781 for Dana Katz at Lakeview Loan Servicing.
Where is Dana Katz based?
Dana Katz is based in Waterloo, Iowa, United States while working with Lakeview Loan Servicing.
What companies has Dana Katz worked for?
Dana Katz has worked for Lakeview Loan Servicing, Phh Mortgage, Ocwen Loan Servicing, Llc, and Gmac Mortgage.
Who are Dana Katz's colleagues at Lakeview Loan Servicing?
Dana Katz's colleagues at Lakeview Loan Servicing include James Nelson, Alma Mulahasanovic, Jami Beckman, Annemarie Howard, and Andrew Mericle, Capm.
How can I contact Dana Katz?
You can use AeroLeads to view verified contact signals for Dana Katz at Lakeview Loan Servicing, including work email, phone, and LinkedIn data when available.
What schools did Dana Katz attend?
Dana Katz holds Bachelor Of Arts (B.A.), Finance, General from University Of Northern Iowa.
What skills is Dana Katz known for?
Dana Katz is listed with skills including Mortgage Servicing, Mortgage Lending, Loans, Mortgage Banking, Customer Service, Loss Mitigation, Risk Management, and Residential Mortgages.
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