**Company Overview:** Wilqo, LLC is a Production Optimization Platform (POP) modernizing the Mortgage Industry with our task-driven platform, Charlie. Key Responsibilities:-Requirements Gathering: Collaborated with stakeholders, including subject matter experts, customers, and prospects, to collect and define business and technical requirements.-Documentation: Ensured requirements were documented clearly and were understandable for both business and technical personnel within the organization.- Communication: Prepared and delivered comprehensive release notes and knowledge base articles to inform internal and external parties of updates and new features in various releases.- Analysis: Conducted thorough analysis to support decision-making processes and ensure alignment with business objectives.- Collaboration: Worked closely with cross-functional teams to ensure successful implementation of requirements and facilitated smooth release processes.- Continuous Improvement: Identified opportunities for process improvements and contributed to the development of best practices within the Operations team.Key Achievements:- Developed a standardized template for release notes and knowledge base articles, improving clarity and consistency across communications.- Enhanced stakeholder engagement and satisfaction by implementing regular feedback loops and updates on project progress.

Key Responsibilities:- Collaborate with stakeholders to gather and analyze business requirements, objectives, and processes.- Conduct thorough system analysis to identify areas for improvement and optimization.- Develop comprehensive documentation including business requirements, functional specifications, process flows, and user stories.- Design and implement solutions to enhance business workflows, increase productivity, and drive cost savings.- Partner with IT teams to translate business requirements into technical specifications and ensure successful system implementations.- Perform system testing, user acceptance testing (UAT), and provide ongoing support and training to end-users.- Monitor system performance, troubleshoot issues, and recommend enhancements to meet evolving business needs.- Stay current with industry trends, emerging technologies, and best practices in business analysis and system integration.Skills & Qualifications:- Strong analytical and problem-solving skills with attention to detail.- Proficiency in business analysis methodologies, tools, and techniques.- Experience with requirements gathering, process mapping, and stakeholder management.- Knowledge of software development lifecycle (SDLC) and agile methodologies.- Ability to communicate effectively with technical and non-technical stakeholders.- Project management skills, including planning, scheduling, and resource management.Experience:- Specialized in converting auto leasing to digital, cloud-based platform.- Led account number expansion project for large auto lender.- Led project for major reallocation of payment processing for large auto lender.

Configure and troubleshoot pricing engine websites for mortgage bankers, brokers and investors.