Dana M. Email and Phone Number

• Ensures compliance with all regulatory standards, medical staff and hospital bylaws, policies and procedures while fostering professional collaboration among the medical staff, and administration• Address and mitigate physician concerns• Collaborate with Executives, Legal Counsel, Physicians, et. al to resolve high level matters • Serves as the subject matter expert on credentialing needs for new service lines • Serves as an Ambassador for patient safety• Implemented and Manages the Student Rotation Experience • Manages initial appointment and reappoint process for over 550 medical staff members• Manages clinical privileges for over 550 medical staff members• Responsible for daily physician ER on call schedule• Works closely with various department Directors to ensure the highest level of patient and physician satisfaction

• Ensured compliance with all regulatory bodies and stakeholders• Managed Medical Staff and Board of Directors events• Developed and managed the operating budget for the Department• Collaborate with Executives, Legal Counsel, Directors, et. al to resolve high level matters • Coordinated and conducted investigations related to patient, customer and physician concerns• Oversight of Continuing Medical Education • Worked with Quality and Risk to mitigate patient safety concerns

• Responsible for reappointments and initial appointment• Created a robust Physician Orientation Program• Introduced a Student Rotation Program for student interested in the medical field • Served as a liaison between a multitude of high schools, colleges and university interested in partnering with the Hospital• Responsible for physician contract oversight – ensuring physician contract obligations are met • Participated in and conducted investigations related to patient, customer and physician concerns Developed and managed operational budgets for Department and CME

• Prepared CMO’s confidential correspondence, presentations, reports or spreadsheets.• Served as a liaison between patients, medical staff and hospital departments• Provided Customer Service and Diversity Training• Addressed high level patient complaints and concerns• Conducted face-to-face interviews with patients regarding complaints• Responsible for reappointments and initial appointments of the medical staff• Oversight and coordination of multiple community events Managed volunteers within the Department. Reconciliation of department expenses and budget

• Developed strategic goals and priorities • Lead and facilitated both outreach and internal affairs• Oversee the operational budget• Represented the Cecil County Medical Society in meetings with officials of various agencies • Provided oversight for all marketing and member outreach